Case #786 — Marlow London
hasanzahed@gmail.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 23 July 2026 at 15:37
open
not set
2026-07-23 14:37:56
—
2026-08-14 19:30:08
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Latest draft
from decision #1415 · action=reply · 2026-07-23 14:38:20 · dry-run
Hi there,
Thank you for reaching out, and I'm sorry your order hasn't arrived yet. I'd love to help look into this for you.
So we can check the status, could you please share the following:
1. Your order number
2. The email address or full name used at checkout
3. The approximate date you placed the order
As soon as we have those details, we'll be happy to look into this for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer asks about delivery timing with no order number or identifying info, matching the wismo-no-order-info exact-match rule.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Mohaiman Hasan Zahed
Email:
hasanzahed@gmail.com
Body:
After I oder & paid how long time need to coming My
flight Saturday please let me know?
Hi there,
Thank you for reaching out, and I'm sorry your order hasn't arrived yet. I'd love to help look into this for you.
So we can check the status, could you please share the following:
1. Your order number
2. The email address or full name used at checkout
3. The approximate date you placed the order
As soon as we have those details, we'll be happy to look into this for you.
Warm regards,
Anna
Customer Care Team
Marlow London