Case #792 — Marlow London
potsons@sky.com · order 1848 · state imported · label none yet · rung 0
Facts
Shipping update for order #1848
open
not set
2026-07-23 17:22:47
—
2026-08-14 19:30:08
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Latest draft
from decision #1428 · action=reply · 2026-07-23 17:23:14 · dry-run
Hi there,
Thanks for reaching out for an update.
Good news, I've just checked your tracking directly for order 1848, and it's cleared customs and is in transit on its way to you now. From where it's at, I'd estimate it should arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002962701015CN
If it hasn't moved on much after a little while, just let me know and I'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain post-ship WISMO update request with fulfilled order and real tracking, no complaint or other request - qualifies for shipped_wismo auto-send.
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Full thread
Good evening Please can you give me an update on the progress of this order please? Many thanks Sal On 9 Jul 2026, at 11:30, MARLOW LONDON <support@marlow-london.com> wrote:
Your shipping status has been updated
Order #1848
Your shipping status has been updated
The following items have been updated with new shipping information.
View your order
Download to track with
or Visit our store
Other tracking number: 4PX3002962701015CN
Items in this shipment
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS × 1
Navy Blue / UK 14 (XL)
If you have any questions, reply to this email or contact us at support@marlow-london.com
Hi there,
Thanks for reaching out for an update.
Good news, I've just checked your tracking directly for order 1848, and it's cleared customs and is in transit on its way to you now. From where it's at, I'd estimate it should arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002962701015CN
If it hasn't moved on much after a little while, just let me know and I'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London