cs.gohigherlevel

← back to queue

Case #792 — Marlow London

potsons@sky.com · order 1848 · state imported · label none yet · rung 0

Facts

Shipping update for order #1848
open
not set
2026-07-23 17:22:47
2026-08-14 19:30:08

Engine shadow decision

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Latest draft

from decision #1428 · action=reply · 2026-07-23 17:23:14 · dry-run

Hi there, Thanks for reaching out for an update. Good news, I've just checked your tracking directly for order 1848, and it's cleared customs and is in transit on its way to you now. From where it's at, I'd estimate it should arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002962701015CN If it hasn't moved on much after a little while, just let me know and I'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Plain post-ship WISMO update request with fulfilled order and real tracking, no complaint or other request - qualifies for shipped_wismo auto-send.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Escalate to a human

Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Actions on this thread

No pending/executed actions for this thread.

Case events

No case events logged yet.

Full thread

in potsons@sky.com → support@marlow-london.com customer 2026-07-23 17:22:47
Good evening Please can you give me an update on the progress of this order please?   Many thanks Sal On 9 Jul 2026, at 11:30, MARLOW LONDON <support@marlow-london.com> wrote:  Your shipping status has been updated Order #1848 Your shipping status has been updated The following items have been updated with new shipping information.   View your order Download to track with or Visit our store Other tracking number: 4PX3002962701015CN Items in this shipment HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS × 1 Navy Blue / UK 14 (XL) If you have any questions, reply to this email or contact us at support@marlow-london.com
out support@marlow-london.com → potsons@sky.com tool 2026-07-23 17:23:15
Hi there, Thanks for reaching out for an update. Good news, I've just checked your tracking directly for order 1848, and it's cleared customs and is in transit on its way to you now. From where it's at, I'd estimate it should arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002962701015CN If it hasn't moved on much after a little while, just let me know and I'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London