cs.gohigherlevel

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Case #798 — Marlow London

alisoneyo@hotmail.co.uk · order — · state imported · label none yet · rung 0

Facts

Longchamp reviews
open
not set
2026-07-23 20:50:16
—
2026-08-14 19:30:08

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Latest draft

from decision #1442 · action=reply · 2026-07-23 21:08:16 · dry-run

Hi Alison, Thank you so much for your lovely message, that made me smile. The Le Pliage style is definitely a popular choice for heading back to school, so I completely understand her wanting one. No rush at all, just let us know if she gives the go ahead, and we will be very happy to help whenever you are ready to order. Have a wonderful weekend. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Customer is just thanking us with no question or action needed, a simple warm closing reply fits the thank-you case.

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Full thread

in alisoneyo@hotmail.co.uk → support@marlow-london.com customer 2026-07-23 20:50:16
Hi im looking to purchase the La pliage Longchamp bag. I can see you have good reviews ,but would like to be able to see the reviews instead of it just saying 4. 7 stars and over 800 reviews? How can I read these actual reviews Any help appreciated TIA Alison Eyo
out support@marlow-london.com → alisoneyo@hotmail.co.uk tool 2026-07-23 20:51:07
Hi Alison, Thank you so much for your interest in our Longchamp style Le Pliage bag, and for asking, it is a fair question. I do not have a way to pull up the individual written reviews behind that overall rating for you here, so I would rather be upfront about that than send you somewhere that may not exist. What I can tell you honestly is that we are a genuine, real business with a real team behind every order, and we want you to feel completely confident shopping with us. As a small thank you for reaching out before ordering, here is a code for money off your next order: STORECREDIT10 You are welcome to browse the full range here: https://marlow-london.com/ If there is anything else I can help with before you order, just let me know. Warm regards, Anna Customer Care Team Marlow London
in alisoneyo@hotmail.co.uk → support@marlow-london.com customer 2026-07-23 21:08:04
Thank you Anna. I totally understand, I heard my grandaughter talking about them. Seemingly they are very popular for the new term back to high school ? Will ask her,and if she gives the go ahead I will be ordering Thanks for the code ,appreciated. Thanks hopefully will order over tge weekend Thanks again Sent from Outlook for Android<https://aka.ms/AAb9ysg> ________________________________ From: support@marlow-london.com <support@marlow-london.com> Sent: Thursday, 23 July 2026 21:51:07 To: alisoneyo@hotmail.co.uk <alisoneyo@hotmail.co.uk> Subject: Re: Longchamp reviews Hi Alison, Thank you so much for your interest in our Longchamp style Le Pliage bag, and for asking, it is a fair question. I do not have a way to pull up the individual written reviews behind that overall rating for you here, so I would rather be upfront about that than send you somewhere that may not exist. What I can tell you honestly is that we are a genuine, real business with a real team behind every order, and we want you to feel completely confident shopping with us. As a small thank you for reaching out before ordering, here is a code for money off your next order: STORECREDIT10 You are welcome to browse the full range here: https://marlow-london.com/ If there is anything else I can help with before you order, just let me know. Warm regards, Anna Customer Care Team Marlow London
out support@marlow-london.com → alisoneyo@hotmail.co.uk tool 2026-07-29 12:23:19
Hi Alison, Thank you so much for your lovely message, that made me smile. The Le Pliage style is definitely a popular choice for heading back to school, so I completely understand her wanting one. No rush at all, just let us know if she gives the go ahead, and we will be very happy to help whenever you are ready to order. Have a wonderful weekend. Warm regards, Anna Customer Care Team Marlow London