Case #80 — Marlow London
mailer@shopify.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 22 June 2026 at 10:24
archived
not set
2026-06-22 09:25:20
—
2026-08-14 19:30:08
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Latest draft
from decision #108 · action=reply · 2026-06-22 09:25:25 · dry-run
Hi Debbie,
Thank you for getting in touch, and welcome back — I'm sorry the tracking has been giving you trouble while you've been away.
So we can look into this properly for you, could you please share:
- Your order number
- The email address or full name used at checkout
- The approximate date you placed the order
Once I have those details, our team can check exactly where your swimsuit is and confirm whether it has already been delivered or is still on its way. If it has been delivered to your address, we'll help you work out the next steps so you can recover it safely.
Thank you for your patience — I'll be ready to help as soon as I hear back.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Pre-drafted (backlog).
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Debbie young
Email:
debbie.young15250@hotmail.com
Body:
Hi
I have been away for three weeks and I can't see to track my
order of a swimsuit.
I don't know if it's been delivered to a neighbour who is away
too . I can't seem to track my order through shop can you help
please