Case #806 — Marlow London
pratelli@gmail.com · order 1958 · state imported · label none yet · rung 0
Facts
New customer message on 24 July 2026 at 06:53
open
not set
2026-07-24 05:54:04
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1454 · action=reply · 2026-07-24 05:54:24 · dry-run
Hi Barbara,
Thanks for reaching out, and sorry to hear it hasn't arrived yet.
Good news, I can see your order 1958 is on its way. It has cleared customs and is in transit to you now. Based on where it is in the journey, I'd estimate around 7 to 12 days for it to reach you.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968602651CN
If it hasn't moved on from there after that time, just let me know and I will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain post-ship WISMO on a single matched fulfilled order with real tracking, no complaint/anger/other request, so it qualifies for the shipped_wismo auto-send template.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Barbara Pratelli
Email:
pratelli@gmail.com
Body:
have not received my as yet
Hi Barbara,
Thanks for reaching out, and sorry to hear it hasn't arrived yet.
Good news, I can see your order 1958 is on its way. It has cleared customs and is in transit to you now. Based on where it is in the journey, I'd estimate around 7 to 12 days for it to reach you.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002968602651CN
If it hasn't moved on from there after that time, just let me know and I will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London