Case #810 — Marlow London
hello@ma-rei-ke.net · order 2098 · state imported · label none yet · rung 0
Facts
A shipment from order #2098 is on the way
open
not set
2026-07-24 06:58:42
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1757 · action=reply · 2026-07-26 20:15:11 · dry-run
Hi Mareike,
Thank you for your message.
I understand you need this to arrive for your holiday on Friday the 31st. I want to be honest: with our 7 to 12 day estimate from today, it's genuinely possible it could make it, but I can't promise it for certain - international parcels can be unpredictable.
What I can promise is that we are keeping a close eye on your tracking ourselves. If we notice anything unusual - any stops or delays - I will reach out to you straight away to let you know what's happening and what that means for your arrival. You won't be left guessing.
You can also check the tracking anytime to see the latest updates for yourself. If you have any worries or need to make alternative arrangements, please just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Follow-up to shipped order with July 31 deadline; confirming we will monitor closely and proactively alert if tracking stalls.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
Dear Marlow support team,
Could you please advise which courier you are using for my shipment? I am a little worried that my parcel got lost as I ordered it more than 10 days ago and the tracking number looks like from Royal Mail but I cannot find a parcel on Royal Mail with this tracking number.
I would be grateful if you could let me know please. Also please advise when I should be expecting my parcel provided it is not lost as I was planning on using the product on my holiday for which I depart next Friday, 31/07.
Thank you in advance,
Mareike.
________________________________
From: MARLOW LONDON <support@marlow-london.com>
Sent: Monday, July 13, 2026 8:41 AM
To: Mareike Müller <hello@ma-rei-ke.net>
Subject: A shipment from order #2098 is on the way
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AAC-E74ouvaNcyOKmMuZ_nSwY6WNr43iI--WHCCV_oTmuczIVlXc6y0hNDHDxOtJ0mzWK-ZGITMSGhR-xd47_xoKUJB8q932Pq5JgjvL8FUCL6OTDgRcikNqFfoFsiUhJTmvtsrZvzpuWanDivo7Nk-S8FUCPgEgExTyPPNRNLUHnp8G-KF38ticn7b5g1L-IjNW332wNbBJBWkLkXIChGPmkUhbrMeodBLfako_2qj-X4Qs8UezPwSPsnt-R9PaWCwmg7P8_e2IYd4cTUqCqJZ-ogG1C1RHZmxIK6wSQ0oBn8GasDE2MQEO2pQNxc_bVniygnbmRZUri2ZUf84WxmbNmQ==>
Shipped
On its way, Mareike
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
4PX3002979303950CN
Carrier: Other
Track now<https://marlow-london.com/_t/c/v3/AAA2lEkzDyJKcwZkwfy2GO32xcOU04mAertmFgIgSQ2gJhQNUOQc1Z5nPmRwWOQCMstYsFpvIU6Cz8Jj4Qh76lQiQ9vaR1qpFLXuvCkNGaXCjFOy_fqGUpX_LR7dms1eDXa2-Fw3fslNpi4RQuOwTJu8TQr_oA3-pw_sOS0yc-MwWPEsPATfRu0hiD505aq5AkLghPHfWnTjjiM7WQm9gv26wy_ExlrZaJVm9pyOX-2j1Nk6vEMW9FSnCImWlq2U_Tqt6u1nH2Bv9xAnw7Hh8UwGuRJDViLoTztg3N21CLme0hk3Sp9cy-JYy1e4qDFAn_m0HVjlX7i29RApG5B0etFipwXRq8Nti-xLdDDE4KIAB_ic-Q==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AADhok24zJTjl40-2QWqJsrLhNwZFyom0ThdwgFWObWBoivMDPgKdXYchwcB_eTcjG6fLDmzcGquRo1VFXFMfh4JM-MSG23TArl7i_YmHx50LZWBuJj6Y4Tt_xpl331Cw32eUTkDz8WI8crLCZhp5AE9DEhhal9SUIowWYtYzZ_tvqotc-9biDSMPEekxsy9JQoWiAiFiPcBLKz0qOcGnqAzrw0z6Bdg92pCIMSGd61oXwdzH_j-6wnB-IMzP79WQdQGz5J2SdIL_bUEvvq33BAd7DgbBnv-MyEUAss_cTf4RkPmD-GMgVWbhp7oTA5Frmq7QPt0lNnaBjNbWJ2LiOMdcgQ=>.
Items shipped
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Green Palm Tree / UK 12 (L) · Green Palm Tree / UK 12 (L) · Qty 1
Order number
#2098
Shipping to
Mareike Mueller
Liverpool, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
Follow us
Facebook<https://marlow-london.com/_t/c/v3/AACLM-vPXJHrqnjOtbpchS_zfP0QCji4XpaGFLmgnr96XYHy7ccDKjDYUljH6A8UDxqPXgPgal59PFk20MEGO61D7Gydn6IAxsscybUXvOPjMLqPXoABgHPkpxuEOt46DZZYGkbRSccKYiOfiHeBzBG_W-e6G1LwA3iiQtZoD0-CaaKCEHovlpOsQsquISF8zbp_zh9Pea21TYNAGJ_yrs7Pl3RfmQjFTXVs9HovxWaEoUM_Vps5KsbDcIS23PnDmtE8vT4OsxuL0UMCC1mTAYdqvbTaHx_1Df4VHF7uyR39X1dccOo5jinVVz9tuh1KdwcLVWEDGRz5Wpk=>
Hi Mareike,
Thank you for reaching out, and please don't worry, your order has not been lost.
I've checked your tracking directly for order #2098, and I can confirm the tracking number is correct and is genuinely yours. This order ships to you internationally, so the tracking number follows an international format rather than a standard domestic Royal Mail one, which is why it didn't show up when you searched on the Royal Mail site directly. It is still moving properly through the courier network on its way to you.
The latest update shows it has just left the facility and is now in transit toward you. Based on where it currently stands, we'd estimate it should arrive within about 7 to 12 days from today.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002979303950CN
I do want to be honest with you, given that window there is a real chance it may not land before next Friday the 31st, though it's certainly possible if it moves quickly from here. I'm sorry I can't promise an exact date, but I'd rather be upfront with you than leave you guessing so close to your trip.
As an apology for the uncertainty and the wait, please do use the code STORECREDIT15 for £15 off your next order with us.
If there's anything more I can do, or if you'd like me to keep a closer eye on this for you, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you for your detailed response and I will keep an eye on the tracking then.
It would be great if you could alert me if you see anything stopping during transit as I will then need to make different arrangements for the rest of the summer holidays.
I do hope though it will arrive soon.
Kind regards
Mareike
> On 24 Jul 2026, at 08:00, support@marlow-london.com wrote:
>
> Hi Mareike,
>
> Thank you for reaching out, and please don't worry, your order has not been lost.
>
> I've checked your tracking directly for order #2098, and I can confirm the tracking number is correct and is genuinely yours. This order ships to you internationally, so the tracking number follows an international format rather than a standard domestic Royal Mail one, which is why it didn't show up when you searched on the Royal Mail site directly. It is still moving properly through the courier network on its way to you.
>
> The latest update shows it has just left the facility and is now in transit toward you. Based on where it currently stands, we'd estimate it should arrive within about 7 to 12 days from today.
>
> You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002979303950CN
>
> I do want to be honest with you, given that window there is a real chance it may not land before next Friday the 31st, though it's certainly possible if it moves quickly from here. I'm sorry I can't promise an exact date, but I'd rather be upfront with you than leave you guessing so close to your trip.
>
> As an apology for the uncertainty and the wait, please do use the code STORECREDIT15 for £15 off your next order with us.
>
> If there's anything more I can do, or if you'd like me to keep a closer eye on this for you, just let me know.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Mareike,
Thank you for your message.
I understand you need this to arrive for your holiday on Friday the 31st. I want to be honest: with our 7 to 12 day estimate from today, it's genuinely possible it could make it, but I can't promise it for certain - international parcels can be unpredictable.
What I can promise is that we are keeping a close eye on your tracking ourselves. If we notice anything unusual - any stops or delays - I will reach out to you straight away to let you know what's happening and what that means for your arrival. You won't be left guessing.
You can also check the tracking anytime to see the latest updates for yourself. If you have any worries or need to make alternative arrangements, please just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London