cs.gohigherlevel

← back to queue

Case #82 — Marlow London

hlmarriott@googlemail.com · order 1451 · state imported · label none yet · rung 0

Facts

Order #1451 confirmed
archived
not set
2026-06-22 12:50:33
—
2026-08-14 19:30:08

Engine shadow decision

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Latest draft

from decision #120 · action=reply · 2026-06-22 13:11:51 · dry-run

Hi Helen, Thank you for sending the correct address through so quickly — much appreciated. I've noted the updated delivery address as: 19 Irvin Ave Saltburn-by-the-Sea North Yorkshire TS12 1QQ United Kingdom As your order (#1451) was only placed earlier today, we're within the window to update it before it ships. I'll pass this straight to the team so the address is corrected on your order ahead of dispatch, and you'll receive your shipping confirmation email with tracking as soon as it's on its way. Please do let me know if anything else needs adjusting. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Pre-drafted (backlog).

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Escalate to a human

Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Actions on this thread

No pending/executed actions for this thread.

Case events

No case events logged yet.

Full thread

in hlmarriott@googlemail.com → support@marlow-london.com customer 2026-06-22 12:50:33
Can you check the address for my order please On Mon, 22 Jun 2026 at 13:48, MARLOW LONDON <support@marlow-london.com> wrote: > [image: MARLOW LONDON] > <https://marlow-london.com/_t/c/v3/AAD9egQ3YG2ZB9nJBjbmNuBB6Ye6NygN1z-xpbuvKe5Gks4tzKhpndLlVVgLVuzWHcYZhu4IlzniO_FlUuLLzC3XgKXXt2DBVt9DH0AS995YuHX53AeV0J-J96IsoFrhdrkkkiJGlh7ZAgQeOBI3G1H2D-C9HJqNU36Gk980JsIgnUBE1AG6784EIRp2iVI02saANlEMdkRCFQ14umk4bhwNZI0pL_RAjDQyGLGVEVxb0Hd2V2zFJxPVrXNfc6r3yEZpF5Temy8hg29-sfwqQC_7UWYYIPxLHWqqTAMeACV-U3XaZwGlz5hCEseSbHxFx8JCVMMMHFYIj9XnenF2A7RSLQ==> > > > > Order confirmed > Thank you, H > > We're preparing your order with care. You'll get a shipping update as soon > as it's on its way. > > A gift for you · £15 store credit > > STORECREDIT15 > > Use this code at checkout for £15 off your next order. > Shop now > <https://marlow-london.com/_t/c/v3/AAC0i0xcmfI9-26jQFF4q6bAsmXWZutDtye2j-jwXAq1ChS_QkqFKeK_X7_l77ZcBYOCs8JSyXxVyI3nr3gwtshB0SymDfcWAagf0ZKbL8ibXfF7eNCWO7XtAWx85G_OUBwUqYZu-26fjfZe84Xd7hzHodpUW2yYX7Wy1vN7P4glYb-2RLmL24rFsRO23AEIl2173cqfXHBaiHiaZQqqRetT6O8wDVAcG9Ykmyimy1WyYlCkACMDCLst3MtXD0R2fQukEZkpDSJrvwLZ57uHFrw4akxBpHVYjhlgP_sftuSoZN9dxS9MIhcVGuXVw0j2otwc-IlQL1wHOoIhG2ysOAbAu7o=> > > Order number > > #1451 > > Order summary > HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Teal and Red > Floral / UK 12 (L) > Teal and Red Floral / UK 12 (L) · Qty 1 £39.95 > Subtotal £39.95 > Shipping £0.00 > Total £39.95 > > Shipping to > > Helen Marriott > North Yorkshire > TS12 1QQ Saltburn-by-the-sea > United Kingdom > > Payment > > Shopify payments > View order > <https://marlow-london.com/_t/c/v3/AABXZoWKD_GbtoAR6kEL5B4RRRdWfLu0-0har6UP4z06cZbc8uCBD3Y2gZ5SmR8ZksfUaYaHdfJY30CcZ1fFuwLEqj9HQsjleym972FenBRlgpDLnjUboQxrAlFqZPn6BjhXvV8vlOF5U8xAsA7w-LR7s0MyLyp7MGHArT1q1-BYzVtPsUnxNxxsi9rFS4AJft7ZATzuysWhp83ESsinrZ3owekcxjthBzN2zAj93t2aIQ-_sGEWba5hn7dGN3zBaIPHYESj-bVfvc_6NuL-ADzEn-_0YNYTYoPNpMiEH0Hru-E0TmJmhogfeinHR82EULFdi4axxBHRFHU-9dy0Ilncq0yJfExlCuhb0B-nURqnCqlbhPMCSiU4xdhx5gz789fxbITffn5jhxmCzlxDjQszm77_ljXiqR5i15smuCDrn4XpzAmJG3ulV0wB4NvFE78rC-qGc4npBro88Up8VmkEsrpCTFkSMtc4fuUnqaQHmlgN2_N1zNiAF6DRvs_fgWO4oEo03YgilgXfcYp974Bj2uY2fAGoaeOfmBojUHWEpPZG84k-a_vka5WTVGjlcm8sr_WUdvEYkCZKDYVxINP4asyuNgfLakE8Oj5HdyT08YH25lapgs88jtkF_Kw5m4kgYappGY9cQVC8bC4j5D37mASTA3Yi7wXnv00Apz9cNmdLFXeLSTbYzjnhxg_Q24d9PFVMlcfvOmaNJqMqYx3dyVJb0FewH_BqEmNts2swasYiL1AfFKAiheJVQEYR5YoX2HIJkGDUAJxXgzRVTLE7zGYy-7lqtOcsJ-i1JVAcp3_tpNWKbH04F04Qyabx9LqoU4F3BHCmdMxxAaTUFiN2vqY1aifURAjzQusvMA9jlfFRoiJTqSko8qG8Nrjajygjz-yUzGzBbe5pX7xBP2xRSdxxz4OM1twTIrAWlcj7W3vaaps1Iw7oDQUBwU2iAbA-E9JF-DUScBNEN4QSXX-dbdstTEIOBHWZizfCO9HGRlIMSAcyTp4_TbInoNRrVdzfOyhBsjioOPvZ7m8Gf2bdPrzFXfaKtC-jjLOIFMf-tYuftTyBIl8NQmLGtp5EM1ODwQ8cB9_qXc6b08lBTjEPv_hobI0MEKQlsjsMHDdH1en1iCurD2ejjVS37NY71dSlu9FijhrKwRoxQ3yjG7sI-bFK4Dtpc8oeN0I8v0-NWEEpL1SgbVDV7WAs-2bqueUWqgVdTOMLKJMng2BXo907SSckQDfralZ2QoHIXntIaA26yqPdjCb2WXBhTIQHtODQyHRcv7kLNe-5ECjBm1XCy0ObnNpkx3QNQYj84fqU1fhH82X5kH_B7a1F-0C-h7HaWeYG35Hs9sG1B5UeSVdjHkW6Ro0j5EZDtn8nEPh6bNw4llCIaZAyTj2UlyckO-0AhMqJXRIUSdjXnp6YWZTZ5PzF052iNVGfwTp8KafLznydlIQD12_Sv4i3IwXziby5DoPleKtTfzefGgZ-TxGVzeXPdxXoIDgQPX4LBM4CV_-MhfSoSOL4acjdig1Wrn81cL0utZ9THEn0vD11Is5FdmyYVGmr_Tw=> > > > > Follow us > Facebook > <https://marlow-london.com/_t/c/v3/AAASpuEHhHtUBfNKfXZlGKl-wOFdZqSN03QIeqeoM7Av2GEq0FyBWx1PuN3DhuEd2PfAFirnlP3EPNUOe3gCV2I3uPG3EsN-AiL3HVoDdiu8u_69wezVnhH4TlXD1L1LmiBxJrXql4fYDP6DLefPqctoPJ5-TjNovimnbHDVWu_KsGLs0nMpdQoicaB8SW_5eokIDQ6VCv3DRv4S7RLrGxazJCQV1MSaYcJFwnoSUkERDXpj8SGmhJOBcYTZtEGU6c0xXu4kn0BS-EWLf5mmSXBnhyNqlMQ1VzLFW4FE_ISmGSej_UkfrKSMXEc2Kvv4B6on9L9_jVQ--Rg=> >
out support@marlow-london.com → hlmarriott@googlemail.com human_external 2026-06-22 13:09:29
Hello, The adress is: North Yorkshire Saltburn-by-the-sea TS12 1QQ United Kingdom Is this correct? On Mon, Jun 22, 2026 at 14:50, Helen Marriott <hlmarriott@googlemail.com> wrote:Can you check the address for my order please On Mon, 22 Jun 2026 at 13:48, MARLOW LONDON <support@marlow-london.com (mailto:support@marlow-london.com)> wrote: (https://marlow-london.com/_t/c/v3/AAD9egQ3YG2ZB9nJBjbmNuBB6Ye6NygN1z-xpbuvKe5Gks4tzKhpndLlVVgLVuzWHcYZhu4IlzniO_FlUuLLzC3XgKXXt2DBVt9DH0AS995YuHX53AeV0J-J96IsoFrhdrkkkiJGlh7ZAgQeOBI3G1H2D-C9HJqNU36Gk980JsIgnUBE1AG6784EIRp2iVI02saANlEMdkRCFQ14umk4bhwNZI0pL_RAjDQyGLGVEVxb0Hd2V2zFJxPVrXNfc6r3yEZpF5Temy8hg29-sfwqQC_7UWYYIPxLHWqqTAMeACV-U3XaZwGlz5hCEseSbHxFx8JCVMMMHFYIj9XnenF2A7RSLQ==) Order confirmed Thank you, H We're preparing your order with care. You'll get a shipping update as soon as it's on its way. A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order. Shop now (https://marlow-london.com/_t/c/v3/AAC0i0xcmfI9-26jQFF4q6bAsmXWZutDtye2j-jwXAq1ChS_QkqFKeK_X7_l77ZcBYOCs8JSyXxVyI3nr3gwtshB0SymDfcWAagf0ZKbL8ibXfF7eNCWO7XtAWx85G_OUBwUqYZu-26fjfZe84Xd7hzHodpUW2yYX7Wy1vN7P4glYb-2RLmL24rFsRO23AEIl2173cqfXHBaiHiaZQqqRetT6O8wDVAcG9Ykmyimy1WyYlCkACMDCLst3MtXD0R2fQukEZkpDSJrvwLZ57uHFrw4akxBpHVYjhlgP_sftuSoZN9dxS9MIhcVGuXVw0j2otwc-IlQL1wHOoIhG2ysOAbAu7o=) Order number #1451 Order summary HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Teal and Red Floral / UK 12 (L) Teal and Red Floral / UK 12 (L) · Qty 1 £39.95 Subtotal £39.95 Shipping £0.00 Total £39.95 Shipping to Helen Marriott North Yorkshire TS12 1QQ Saltburn-by-the-sea United Kingdom Payment Shopify payments View order (https://marlow-london.com/_t/c/v3/AABXZoWKD_GbtoAR6kEL5B4RRRdWfLu0-0har6UP4z06cZbc8uCBD3Y2gZ5SmR8ZksfUaYaHdfJY30CcZ1fFuwLEqj9HQsjleym972FenBRlgpDLnjUboQxrAlFqZPn6BjhXvV8vlOF5U8xAsA7w-LR7s0MyLyp7MGHArT1q1-BYzVtPsUnxNxxsi9rFS4AJft7ZATzuysWhp83ESsinrZ3owekcxjthBzN2zAj93t2aIQ-_sGEWba5hn7dGN3zBaIPHYESj-bVfvc_6NuL-ADzEn-_0YNYTYoPNpMiEH0Hru-E0TmJmhogfeinHR82EULFdi4axxBHRFHU-9dy0Ilncq0yJfExlCuhb0B-nURqnCqlbhPMCSiU4xdhx5gz789fxbITffn5jhxmCzlxDjQszm77_ljXiqR5i15smuCDrn4XpzAmJG3ulV0wB4NvFE78rC-qGc4npBro88Up8VmkEsrpCTFkSMtc4fuUnqaQHmlgN2_N1zNiAF6DRvs_fgWO4oEo03YgilgXfcYp974Bj2uY2fAGoaeOfmBojUHWEpPZG84k-a_vka5WTVGjlcm8sr_WUdvEYkCZKDYVxINP4asyuNgfLakE8Oj5HdyT08YH25lapgs88jtkF_Kw5m4kgYappGY9cQVC8bC4j5D37mASTA3Yi7wXnv00Apz9cNmdLFXeLSTbYzjnhxg_Q24d9PFVMlcfvOmaNJqMqYx3dyVJb0FewH_BqEmNts2swasYiL1AfFKAiheJVQEYR5YoX2HIJkGDUAJxXgzRVTLE7zGYy-7lqtOcsJ-i1JVAcp3_tpNWKbH04F04Qyabx9LqoU4F3BHCmdMxxAaTUFiN2vqY1aifURAjzQusvMA9jlfFRoiJTqSko8qG8Nrjajygjz-yUzGzBbe5pX7xBP2xRSdxxz4OM1twTIrAWlcj7W3vaaps1Iw7oDQUBwU2iAbA-E9JF-DUScBNEN4QSXX-dbdstTEIOBHWZizfCO9HGRlIMSAcyTp4_TbInoNRrVdzfOyhBsjioOPvZ7m8Gf2bdPrzFXfaKtC-jjLOIFMf-tYuftTyBIl8NQmLGtp5EM1ODwQ8cB9_qXc6b08lBTjEPv_hobI0MEKQlsjsMHDdH1en1iCurD2ejjVS37NY71dSlu9FijhrKwRoxQ3yjG7sI-bFK4Dtpc8oeN0I8v0-NWEEpL1SgbVDV7WAs-2bqueUWqgVdTOMLKJMng2BXo907SSckQDfralZ2QoHIXntIaA26yqPdjCb2WXBhTIQHtODQyHRcv7kLNe-5ECjBm1XCy0ObnNpkx3QNQYj84fqU1fhH82X5kH_B7a1F-0C-h7HaWeYG35Hs9sG1B5UeSVdjHkW6Ro0j5EZDtn8nEPh6bNw4llCIaZAyTj2UlyckO-0AhMqJXRIUSdjXnp6YWZTZ5PzF052iNVGfwTp8KafLznydlIQD12_Sv4i3IwXziby5DoPleKtTfzefGgZ-TxGVzeXPdxXoIDgQPX4LBM4CV_-MhfSoSOL4acjdig1Wrn81cL0utZ9THEn0vD11Is5FdmyYVGmr_Tw=) Follow us Facebook (https://marlow-london.com/_t/c/v3/AAASpuEHhHtUBfNKfXZlGKl-wOFdZqSN03QIeqeoM7Av2GEq0FyBWx1PuN3DhuEd2PfAFirnlP3EPNUOe3gCV2I3uPG3EsN-AiL3HVoDdiu8u_69wezVnhH4TlXD1L1LmiBxJrXql4fYDP6DLefPqctoPJ5-TjNovimnbHDVWu_KsGLs0nMpdQoicaB8SW_5eokIDQ6VCv3DRv4S7RLrGxazJCQV1MSaYcJFwnoSUkERDXpj8SGmhJOBcYTZtEGU6c0xXu4kn0BS-EWLf5mmSXBnhyNqlMQ1VzLFW4FE_ISmGSej_UkfrKSMXEc2Kvv4B6on9L9_jVQ--Rg=)
in hlmarriott@googlemail.com → support@marlow-london.com customer 2026-06-22 13:11:37
No it should be 19 Irvin Ave, Saltburn-by-the-Sea, North Yorkshire TS12 1QQ On Mon, 22 Jun 2026 at 14:09, <support@marlow-london.com> wrote: > Hello, > > The adress is: > > North Yorkshire > > Saltburn-by-the-sea > > TS12 1QQ > > United Kingdom > > Is this correct? > > > > On Mon, Jun 22, 2026 at 14:50, Helen Marriott <hlmarriott@googlemail.com> > wrote: > > Can you check the address for my order please > > On Mon, 22 Jun 2026 at 13:48, MARLOW LONDON <support@marlow-london.com> > wrote: > > [image: MARLOW LONDON] > <https://marlow-london.com/_t/c/v3/AAD9egQ3YG2ZB9nJBjbmNuBB6Ye6NygN1z-xpbuvKe5Gks4tzKhpndLlVVgLVuzWHcYZhu4IlzniO_FlUuLLzC3XgKXXt2DBVt9DH0AS995YuHX53AeV0J-J96IsoFrhdrkkkiJGlh7ZAgQeOBI3G1H2D-C9HJqNU36Gk980JsIgnUBE1AG6784EIRp2iVI02saANlEMdkRCFQ14umk4bhwNZI0pL_RAjDQyGLGVEVxb0Hd2V2zFJxPVrXNfc6r3yEZpF5Temy8hg29-sfwqQC_7UWYYIPxLHWqqTAMeACV-U3XaZwGlz5hCEseSbHxFx8JCVMMMHFYIj9XnenF2A7RSLQ==> > > > > Order confirmed > Thank you, H > > We're preparing your order with care. You'll get a shipping update as soon > as it's on its way. > > A gift for you · £15 store credit > > STORECREDIT15 > > Use this code at checkout for £15 off your next order. > Shop now > <https://marlow-london.com/_t/c/v3/AAC0i0xcmfI9-26jQFF4q6bAsmXWZutDtye2j-jwXAq1ChS_QkqFKeK_X7_l77ZcBYOCs8JSyXxVyI3nr3gwtshB0SymDfcWAagf0ZKbL8ibXfF7eNCWO7XtAWx85G_OUBwUqYZu-26fjfZe84Xd7hzHodpUW2yYX7Wy1vN7P4glYb-2RLmL24rFsRO23AEIl2173cqfXHBaiHiaZQqqRetT6O8wDVAcG9Ykmyimy1WyYlCkACMDCLst3MtXD0R2fQukEZkpDSJrvwLZ57uHFrw4akxBpHVYjhlgP_sftuSoZN9dxS9MIhcVGuXVw0j2otwc-IlQL1wHOoIhG2ysOAbAu7o=> > > Order number > > #1451 > > Order summary > HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Teal and Red > Floral / UK 12 (L) > Teal and Red Floral / UK 12 (L) · Qty 1 £39.95 > Subtotal £39.95 > Shipping £0.00 > Total £39.95 > > Shipping to > > Helen Marriott > North Yorkshire > TS12 1QQ Saltburn-by-the-sea > United Kingdom > > Payment > > Shopify payments > View order > <https://marlow-london.com/_t/c/v3/AABXZoWKD_GbtoAR6kEL5B4RRRdWfLu0-0har6UP4z06cZbc8uCBD3Y2gZ5SmR8ZksfUaYaHdfJY30CcZ1fFuwLEqj9HQsjleym972FenBRlgpDLnjUboQxrAlFqZPn6BjhXvV8vlOF5U8xAsA7w-LR7s0MyLyp7MGHArT1q1-BYzVtPsUnxNxxsi9rFS4AJft7ZATzuysWhp83ESsinrZ3owekcxjthBzN2zAj93t2aIQ-_sGEWba5hn7dGN3zBaIPHYESj-bVfvc_6NuL-ADzEn-_0YNYTYoPNpMiEH0Hru-E0TmJmhogfeinHR82EULFdi4axxBHRFHU-9dy0Ilncq0yJfExlCuhb0B-nURqnCqlbhPMCSiU4xdhx5gz789fxbITffn5jhxmCzlxDjQszm77_ljXiqR5i15smuCDrn4XpzAmJG3ulV0wB4NvFE78rC-qGc4npBro88Up8VmkEsrpCTFkSMtc4fuUnqaQHmlgN2_N1zNiAF6DRvs_fgWO4oEo03YgilgXfcYp974Bj2uY2fAGoaeOfmBojUHWEpPZG84k-a_vka5WTVGjlcm8sr_WUdvEYkCZKDYVxINP4asyuNgfLakE8Oj5HdyT08YH25lapgs88jtkF_Kw5m4kgYappGY9cQVC8bC4j5D37mASTA3Yi7wXnv00Apz9cNmdLFXeLSTbYzjnhxg_Q24d9PFVMlcfvOmaNJqMqYx3dyVJb0FewH_BqEmNts2swasYiL1AfFKAiheJVQEYR5YoX2HIJkGDUAJxXgzRVTLE7zGYy-7lqtOcsJ-i1JVAcp3_tpNWKbH04F04Qyabx9LqoU4F3BHCmdMxxAaTUFiN2vqY1aifURAjzQusvMA9jlfFRoiJTqSko8qG8Nrjajygjz-yUzGzBbe5pX7xBP2xRSdxxz4OM1twTIrAWlcj7W3vaaps1Iw7oDQUBwU2iAbA-E9JF-DUScBNEN4QSXX-dbdstTEIOBHWZizfCO9HGRlIMSAcyTp4_TbInoNRrVdzfOyhBsjioOPvZ7m8Gf2bdPrzFXfaKtC-jjLOIFMf-tYuftTyBIl8NQmLGtp5EM1ODwQ8cB9_qXc6b08lBTjEPv_hobI0MEKQlsjsMHDdH1en1iCurD2ejjVS37NY71dSlu9FijhrKwRoxQ3yjG7sI-bFK4Dtpc8oeN0I8v0-NWEEpL1SgbVDV7WAs-2bqueUWqgVdTOMLKJMng2BXo907SSckQDfralZ2QoHIXntIaA26yqPdjCb2WXBhTIQHtODQyHRcv7kLNe-5ECjBm1XCy0ObnNpkx3QNQYj84fqU1fhH82X5kH_B7a1F-0C-h7HaWeYG35Hs9sG1B5UeSVdjHkW6Ro0j5EZDtn8nEPh6bNw4llCIaZAyTj2UlyckO-0AhMqJXRIUSdjXnp6YWZTZ5PzF052iNVGfwTp8KafLznydlIQD12_Sv4i3IwXziby5DoPleKtTfzefGgZ-TxGVzeXPdxXoIDgQPX4LBM4CV_-MhfSoSOL4acjdig1Wrn81cL0utZ9THEn0vD11Is5FdmyYVGmr_Tw=> > > > > Follow us > Facebook > <https://marlow-london.com/_t/c/v3/AAASpuEHhHtUBfNKfXZlGKl-wOFdZ