Case #821 — Marlow London
clareb728@yahoo.co.uk · order 1757 · state imported · label none yet · rung 0
Facts
Return Request order No 1757
open
not set
2026-07-24 10:56:31
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #1495 · action=reply · 2026-07-24 10:57:03 · dry-run
Hi Clare,
Thank you for reaching out, and please don't worry, sometimes a style just doesn't end up being the right one for you.
For your Honoria Sporty Three-Piece Tankini Set (order 1757), rather than you having to pay to send it all the way back to our overseas supplier, I would like to offer you a few options so you can pick whatever works best for you:
1. A 10% cashback to your original payment method, and you keep the tankini
2. Store credit for the value of your order, and you keep the tankini
3. A free replacement in a different style or colour, if you would like to try something else (you can browse our full range here to see what catches your eye: https://marlow-london.com/collections/all)
Just let me know which one you would like and I will get it sorted for you right away.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: No-fault change-of-mind return with a stated reason (doesn't suit her) — offering the standard three return-avoidance options per LOCKED policy, no action attached yet since she hasn't chosen.
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Full thread
Hi,
I would like to return a Tankini I ordered. Nothing wrong with it other than it doesn't suit me.
Kind regards
Clare Bracey
Hi Clare,
Thank you for reaching out, and please don't worry, sometimes a style just doesn't end up being the right one for you.
For your Honoria Sporty Three-Piece Tankini Set (order 1757), rather than you having to pay to send it all the way back to our overseas supplier, I would like to offer you a few options so you can pick whatever works best for you:
1. A 10% cashback to your original payment method, and you keep the tankini
2. Store credit for the value of your order, and you keep the tankini
3. A free replacement in a different style or colour, if you would like to try something else (you can browse our full range here to see what catches your eye: https://marlow-london.com/collections/all)
Just let me know which one you would like and I will get it sorted for you right away.
Warm regards,
Anna
Customer Care Team
Marlow London