Case #824 — Marlow London
manita.c@students.rave.ac.uk · order 2682 · state imported · label none yet · rung 0
Facts
New customer message on 24 July 2026 at 12:21
open
not set
2026-07-24 11:22:32
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1750 · action=reply · 2026-07-26 18:25:09 · dry-run
Hi Manita,
I really do understand how frustrating this must be, and I genuinely wish I could give you an exact delivery date. The honest truth is that with international shipping, we cannot guarantee a specific day. We can only estimate based on where your parcel is right now.
Your parcel is at the information received stage with the courier. From here, we expect it to arrive within about 7 to 12 days, depending on how quickly the courier picks it up and moves it through their network.
I am genuinely sorry this is taking much longer than the 1 day shown at checkout. The reason is that we have had far more orders than usual because of our sale, which has pushed shipping times out further than normal.
You can follow your parcel in real time here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701572590
If you have a specific date you need your bag by, please let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Follow-up from frustrated customer demanding exact delivery date; needs empathetic response acknowledging the gap between promised 1-day and actual 7-12 day timeline, honest about what we cannot guarantee.
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Manita Kc
Email:
manita.c@students.rave.ac.uk
Body:
When I will receive my order bag of longchamp when I did
orderd it show 1 day delivery now why it's taking so much time
Hi Manita,
Thanks for reaching out, and I completely understand the frustration, especially when it showed a much faster delivery estimate at checkout.
The honest reason for the wait is that we have had far more orders than usual because of our current sale, which has pushed our shipping times out longer than what was originally shown at checkout. I am sorry for that mismatch.
I can see your order 2682 is on its way. Tracking currently shows it at the information received stage with the courier, which just means your parcel's details are registered and it is being prepared for its first pickup scan. It is completely normal for this to sit here for a few days before the next update, so there is nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701572590
Based on where it is at, I would expect it to arrive within about 7 to 12 days.
As an apology for the wait, here is a code for your next order: STORECREDIT15
If it is still stuck after about a week, just let me know and I will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
When I Will get my bag I need exact time this is so much frustrating
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________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Friday, 24 July 2026 12:22:54
To: Manita K C <manita.c@students.rave.ac.uk>
Subject: [EXTERNAL]:Re: New customer message on 24 July 2026 at 12:21
CAUTION: This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe.
Hi Manita,
Thanks for reaching out, and I completely understand the frustration, especially when it showed a much faster delivery estimate at checkout.
The honest reason for the wait is that we have had far more orders than usual because of our current sale, which has pushed our shipping times out longer than what was originally shown at checkout. I am sorry for that mismatch.
I can see your order 2682 is on its way. Tracking currently shows it at the information received stage with the courier, which just means your parcel's details are registered and it is being prepared for its first pickup scan. It is completely normal for this to sit here for a few days before the next update, so there is nothing to worry about.
You can follow it here: https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmarlow-london.com%2Fapps%2Fparcelpanel%3Fnums%3DYT2620100701572590&data=05%7C02%7Cmanita.c%40students.rave.ac.uk%7C52e4493264804b084f2c08dee975e84d%7Cde280afaf4144fb9b8228b01edd08554%7C0%7C0%7C639204889800001352%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Rym0%2F44JNw%2Fhg2GEzLFKGk2OS3XTjOMuijHpk3uuros%3D&reserved=0<https://marlow-london.com/apps/parcelpanel?nums=YT2620100701572590>
Based on where it is at, I would expect it to arrive within about 7 to 12 days.
As an apology for the wait, here is a code for your next order: STORECREDIT15
If it is still stuck after about a week, just let me know and I will look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
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Hi Manita,
I really do understand how frustrating this must be, and I genuinely wish I could give you an exact delivery date. The honest truth is that with international shipping, we cannot guarantee a specific day. We can only estimate based on where your parcel is right now.
Your parcel is at the information received stage with the courier. From here, we expect it to arrive within about 7 to 12 days, depending on how quickly the courier picks it up and moves it through their network.
I am genuinely sorry this is taking much longer than the 1 day shown at checkout. The reason is that we have had far more orders than usual because of our sale, which has pushed shipping times out further than normal.
You can follow your parcel in real time here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701572590
If you have a specific date you need your bag by, please let me know.
Warm regards,
Anna
Customer Care Team
Marlow London