Case #827 — Marlow London
wazza.eml@gmail.com · order 2686 · state imported · label none yet · rung 0
Facts
New customer message on 24 July 2026 at 15:01
open
not set
2026-07-24 14:01:52
—
2026-08-14 19:30:08
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Latest draft
from decision #1723 · action=reply · 2026-07-26 12:54:18 · dry-run
Hi there,
Good news, order 2686 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701373064
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain shipping-status question on a fulfilled order stuck at information-received stage; matches tracking-stuck-info-received auto-send rule with no complaints or other requests.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Warren Linsdell
Email:
wazza.eml@gmail.com
Body:
Hi, my order 2686 placed on 19.07 doesn't seem to be
progressing through tracking. Please can you advise?
Thanks
Hi there,
Good news, order 2686 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701373064
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London