Case #831 — Marlow London
ceb4416@aol.co.uk · order 2684 · state imported · label none yet · rung 0
Facts
A shipment from order #2684 is on the way
open
not set
2026-07-24 15:17:12
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1721 · action=reply · 2026-07-26 12:53:03 · dry-run
Hi there,
Good news, order 2684 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there is nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701374005
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Straightforward post-ship tracking inquiry within normal shipping window; matches shipped_wismo auto-send case with no complications.
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Full thread
Order 2684 was ordered last Sunday but still has not arrived The carrier says they have not received it yet Please advise where this bag is Carol Beaumont Sent from my iPad On 20 Jul 2026, at 13:21, MARLOW LONDON <support@marlow-london.com> wrote:
Your order is on its way
Shipped
On its way, Carol
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
YT2620100701374005
Carrier: YunExpress
Track now
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com .
Items shipped
LONGCHAMP LE PLIAGE TOTE - STEEL - Steel · Steel · Qty 1
Order number
#2684
Shipping to
Carol Beaumont Huddersfield, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Hi there,
Good news, order 2684 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there is nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701374005
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London