Case #832 — Marlow London
cathyanderson1976@yahoo.com · order 2453 · state imported · label none yet · rung 0
Facts
New customer message on 24 July 2026 at 18:01
open
not set
2026-07-24 17:02:14
—
2026-08-14 19:30:08
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Latest draft
from decision #1741 · action=reply · 2026-07-26 15:31:15 · dry-run
Hi Cathy,
You're so welcome! Fingers crossed with you - I really hope it lands in plenty of time for your birthday. If anything changes with the tracking, just message me and I'll keep an eye on it with you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Cathy is thanking us for the shipping update on her 50th birthday dress order - no new request, just a warm, personalised close given the birthday context already established in the thread.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Cathy
Email:
cathyanderson1976@yahoo.com
Body:
I havd ordered this dress for my 50th birthday party
which is on saturday 1st August. I assumed it was comjng from
london just with the name of the company. Do you think im going
to receive it on time?? Please say yes 😅
Hi there I have a dress ordered for my 50th birthday which is on saturday 1st August. Do you think it will arrive on time. I really hope so 🤞🙏🙏Cathy xSent from my Galaxy
Hi Cathy,
What a lovely reason to order! I really hope your 50th birthday celebration is wonderful.
Good news - your order has shipped and is on its way. I can see from the tracking that it was picked up on July 23rd and is currently in transit. Based on that, you should expect it to arrive within about 7 to 12 days, which puts the estimated delivery window around July 30th through to August 4th.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002990127702CN
There's a good chance it could arrive in time for August 1st, but with international parcels moving through various hubs, I can't guarantee the exact date. I'd recommend keeping an eye on the tracking over the next week - once it scans at the next point, you'll get a much clearer picture of when it will reach you.
If you have any concerns or need anything, just get in touch.
Fingers crossed it makes it for your big day!
Warm regards,
Anna
Customer Care Team
Marlow London
Hi AnnaThankyou so much for your response. Fingers crossed it does but thankyou for all your updated infomation anyway.Cathy xSent from my Galaxy
-------- Original message --------From: support@marlow-london.com Date: 26/07/2026 14:19 (GMT+00:00) To: cathyanderson1976@yahoo.com Subject: Re: Hi Cathy,What a lovely reason to order! I really hope your 50th birthday celebration is wonderful.Good news - your order has shipped and is on its way. I can see from the tracking that it was picked up on July 23rd and is currently in transit. Based on that, you should expect it to arrive within about 7 to 12 days, which puts the estimated delivery window around July 30th through to August 4th.You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002990127702CNThere's a good chance it could arrive in time for August 1st, but with international parcels moving through various hubs, I can't guarantee the exact date. I'd recommend keeping an eye on the tracking over the next week - once it scans at the next point, you'll get a much clearer picture of when it will reach you.If you have any concerns or need anything, just get in touch.Fingers crossed it makes it for your big day!Warm regards,AnnaCustomer Care TeamMarlow London
Hi Cathy,
You're so welcome! Fingers crossed with you - I really hope it lands in plenty of time for your birthday. If anything changes with the tracking, just message me and I'll keep an eye on it with you.
Warm regards,
Anna
Customer Care Team
Marlow London