Case #837 — Marlow London
berrinbilaller@hotmail.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 24 July 2026 at 21:44
open
not set
2026-07-24 20:45:33
—
2026-08-14 19:30:08
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Latest draft
from decision #1704 · action=reply · 2026-07-26 12:29:20 · dry-run
Hi Berrin,
Thank you for reaching out, and sorry to hear you haven't received the 10% discount you were expecting when you registered.
I would love to help sort this out for you straight away. Could you let me know a bit more:
- When did you register with us?
- Do you remember if you received a confirmation email after registering, with a discount code in it?
Once I have those details, I'll be able to check what discount you should have and make sure you get it applied to your account.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer asking about missing registration discount; requires clarification on timing and what they received before the operator can investigate and action a resolution.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Berrin Bilaller
Email:
berrinbilaller@hotmail.com
Body:
Hi registered but i havent received %10 discounts
Hi Berrin,
Thank you for reaching out, and sorry to hear you haven't received the 10% discount you were expecting when you registered.
I would love to help sort this out for you straight away. Could you let me know a bit more:
- Do you remember if you received a confirmation email after registering, with a discount code in it?
- Where do you remember seeing this promise?
Once I have those details, I'll be able to check what discount you should have and make sure you get it applied to your account.
Warm regards,
Anna
Customer Care Team
Marlow London