Case #838 — Marlow London
danwilliams062@gmail.com · order 3076 · state imported · label none yet · rung 0
Facts
Cancel order
open
not set
2026-07-24 21:33:03
—
2026-08-14 19:30:08
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Latest draft
from decision #1790 · action=reply · 2026-07-27 09:02:58 · dry-run
Hi there,
Thank you for reaching out, and I completely understand you'd like to cancel your order.
I have checked and unfortunately it cannot be cancelled - it is fulfilled and has already been sent up from our end, so it is on its way to you now. There is nothing we can change at this stage, but when it arrives just let me know and we will sort out the return together.
You can track it here: https://marlow-london.com/apps/parcelpanel?nums=UL360371090YP
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Order already shipped (fulfilled status). Buyer's remorse on fulfilled order means no halt attempt; explain it's on its way and offer to help with return upon arrival.
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Full thread
Hi
I’ve noticed I ordered the wrong bag #UL360371090YP
Can I have this cancelled and refunded?
Or is it too late and I’ll need to return it now when it arrives to get the
refund?
Thanks
Hi,
Can I please have an update on the below if it’s possible to cancel and
issue a refund please as it was an accident, apologies for any
inconvenience
Thanks
On Fri, 24 Jul 2026 at 22:32, Daniel Williams <danwilliams062@gmail.com>
wrote:
> Hi
>
> I’ve noticed I ordered the wrong bag #UL360371090YP
>
> Can I have this cancelled and refunded?
>
> Or is it too late and I’ll need to return it now when it arrives to get
> the refund?
>
> Thanks
>
Hi there,
Thank you for reaching out, and I completely understand you'd like to cancel your order.
I have checked and unfortunately it cannot be cancelled - it is fulfilled and has already been sent up from our end, so it is on its way to you now. There is nothing we can change at this stage, but when it arrives just let me know and we will sort out the return together.
You can track it here: https://marlow-london.com/apps/parcelpanel?nums=UL360371090YP
Warm regards,
Anna
Customer Care Team
Marlow London