Case #845 — Marlow London
kevin.tainsh@hotmail.co.uk · order 2784 · state imported · label none yet · rung 0
Facts
A shipment from order #2784 is on the way
open
not set
2026-07-25 04:08:22
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1693 · action=reply · 2026-07-26 12:16:17 · dry-run
Hi there,
Thanks for reaching out. I can see your order #2784 is on its way to you, and I'm happy to help.
Could you let me know what specifically you'd like to update? For example, are you wanting to change your delivery address, add delivery instructions, update your contact details, or something else?
Once I know exactly what you need, I'll get it sorted for you right away.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Incomplete request - customer did not specify what they want to update. Need clarification before taking action.
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Full thread
Hi
Please can you update on when this will be delivered.
Many Thanks
Kevin
Sent from my iPhone
On 20 Jul 2026, at 21:45, MARLOW LONDON <support@marlow-london.com> wrote:
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AACbnXLI9iFi3N82MGKnvz3Mg56aLXAyNCzoM7YWitb30WSYu7NTQEmK-NWJJdjilo5UcOHxbGqKCCTnaUgVZ2B5L1BEqj_2TB9QB61WvU9xTFKHDemr4UhEtUuHDKFbs2cJrLtelXCXCR54wCJ-ealg_N5oxOxseSjk2ml8ypNtNyyot0WU25uRWFRxjjj4dpsD-beu4dPao3Hj5pmBsZ_Ogu2Qp_lK9fQPC0PmP8xY52CxMMu884ULpSaZFP1yeeLa4SrMalSLXxAavxm1ViUr72gciw23iumIetk7b5SvkV9LEhwLxtBu3Qse9CYg2syBxWk5tzx4nEKBy6tCqfu3Yw==>
Shipped
On its way, Mr Kevin
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
YT2620200700781513
Carrier: YunExpress
Track now<https://marlow-london.com/_t/c/v3/AAAN9mWP0AbMrDoE7zvKaEXTiDwuy9V0uD9NgPk7vLunQP9K4AfjMxvv0vcY1MPXsn7iMYryIh06YuyWRpwxOlYchFoyFBfDYApC16nNGEaWLnwc9YpCwkjNtpTP_XeguslYpCqGUO2pDSH4mUbMemK-tn7MbK0wSVhpDgP3gRxKy0tRfWze_Pbq8ieRp0f6cSumHNMWuOmKsEiiNApVdH1rk8AeHNDeRIdNa47IbBpmWVQyQwbccPpKnUEyq936htrszWRe90bC6-t1GHpebRCSFiT53Kfx28sRICVWk6ELUXj-I03hh07UxBmjz_NTjUJAjykH7rEdzpjI9pvNh6MH8w4iwaRRd6QydAGmqnRRxxhzhA==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AABIdH2mzP8JioJ-cH42FlmOe3Jf5R34sYzYwa9dHng2FiL0CWa4o88eMCNuD_JBa7LEis1xkBjV5gptkkcjGTSXLWRB2gRcqmfUauRVfw9i9PlhCnnKPcMmHdqeviCjWvHRk-1OlwgYb3gaCp46uCSBXXHvGwFgxqGoN_cqXh7Cx0HAZCOBXcYSgibK1OK78iISPC0n_NxQBkE4sRzw6LXy5l4VvUCuYPuj98ae0F4WFeFSya9GF-i1ZgfDaoatfODc8WwehPiOo_NqU9G3LGIs8R6qe1asoZbSBUGNs70JhjlLUtYhoPreDW3VvM_llb_-jVlU94FtA7wdCUPml-KHejo=>.
Items shipped
LONGCHAMP LE PLIAGE TOTE - BLACK - Black · Black · Qty 1
Order number
#2784
Shipping to
Kevin Tainsh
Tullibody, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Hi Kevin,
Thanks for reaching out, and sorry for the confusion in my last reply to you.
I've checked order #2784 directly and it is on its way to you, moving through the courier network. Based on where it is right now, I would expect it to arrive within roughly 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620200700781513
If it hasn't moved on in the next week or so, just let me know and I will look into it further for you personally.
Warm regards,
Anna
Customer Care Team
Marlow London