Case #846 — Marlow London
natz_barrie@hotmail.com · order 2598 · state imported · label none yet · rung 0
Facts
New customer message on 25 July 2026 at 06:30
open
not set
2026-07-25 05:30:52
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #1691 · action=reply · 2026-07-26 12:14:07 · dry-run
Hi there,
Good news, order #2598 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620000700157288
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain post-ship delivery status question on fulfilled order; tracking stuck at 'information received' stage matches shipping-status auto-send rule.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Natalie Barrie
Email:
natz_barrie@hotmail.com
Body:
Good morning,
I’m looking for information on the delivery of a bag, order
number #2598.
Many thanks
Hi there,
Good news, order #2598 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620000700157288
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London