Case #848 — Marlow London
sarahcwheatley@hotmail.co.uk · order 2688 · state imported · label none yet · rung 0
Facts
A shipment from order #2688 is on the way
open
not set
2026-07-25 06:57:54
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1667 · action=reply · 2026-07-26 11:46:40 · dry-run
Hi Sarah,
I completely understand you need this for your holiday, and I'm sorry we're cutting it close on time.
Let me be honest with you - I've checked your order, and the parcel is currently at the information received stage with the courier. With our standard 7-12 day shipping window, I have to be truthful that arrival within 5 days is very unlikely.
Once an order is in transit, there's nothing we can do to speed it up from our end - the courier controls the movement from that point. I wish I had better news.
Your best bet is to keep an eye on the tracking in case it moves faster than expected:
https://marlow-london.com/apps/parcelpanel?nums=4PX3002999679653CN
If by some chance it does arrive during your holiday, brilliant. If not, please just get in touch when you're back and we can look at whatever works best for you - whether that's a return, a refund, or keeping it for another time.
I'm truly sorry about the timing.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Deadline case with hard holiday date (5 days); parcel at info-received stage with 7-12 day window—will miss deadline. Requires honest message. Should register for deadline-day follow-up (trip missed, pre-authed 10% refund available if not delivered).
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
Good Morning
Please would you advise when my parcel will arrive, it has taken over a week.
Thanks
Sent from my iPhone
On 20 Jul 2026, at 13:16, MARLOW LONDON <support@marlow-london.com> wrote:
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AACC_CnJjdDD1wwCVcw8-QgZm_nyl0YlUjAVKJtEz2HBuNwPQJaEJuexjxijcZmdT_LfEiyvsnKKfZUVcbXBn0oae4-rd8cz9fOSBWNm-VNl7g6bnMbLLm6fBNDfGJsaIyuigB_5QYwPU5aRYGLgDfOtprU4dlDgJ6QM6JT4nfnFR_ETyxMatBXCeAuoHzZM7rwd1CGZULnLugldCk6OeX4angMQI_mmRZhjhvw4HoMJS0pZM5dVBMYPCYoI_AchieBd-RfOkvc2-gMo1S2wCGcjBla-05nKqHrThRpCGZOsSJGyCyvS6cczQoZxI90aV5oACXMW8MyAmH1TJmd2RSzFSg==>
Shipped
On its way, Sarah
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
4PX3002999679653CN
Carrier: Other
Track now<https://marlow-london.com/_t/c/v3/AADr_NbvUb1nGs4KjhQQpSkFG6IORNwu9KuTMNFoGqGAkWcNul5XFh49tFjIhM1q6muhIi4T-o72Xll3fhynlZ73JKRy3cy_FAmvxIin67CDOO0YoBHlri6YVYsgs_VVPlAUZvbfAGNktTQ2fKpPbAggg3sB_GMAfNhLrQ7fTeykfI_I-T8hSJjiGYdq4xFPXs8EA1Q7cvgpC8m1Lb96VhJLrvaWuIZNa9NKOwrfHUut54-zlufk634fOeO_VzobLjYuSKQbbRQq71xp9wb2M3-aQQafXEmRUpOc0G8CZDZTKQIL1GOPIETvKROAM2hZ1taBrXcgZv-yneUc48Xfotp10e0Zo3rOh-6s83qR0m5hgXHFzQ==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AAAv_8CPeN2vZ89BdxmaESr6N4i76QCCzjMegLfVlMTb40PTAO-vZXolmFXTd3fcvNKcO_WxQIPZj-xeqp__NTRbPQ1RR-cb-Gjh7OmO8x24bKhGXfpx1wmJiHFYF1P2QgPDpVhFWC6DgFXISI-xkzk7AERUui_S8Dy6ebnsQ3jK2lmxk8LfIBBxHg4A-s8jqoZhJe1YdFx_zopL5sZ5DGvhrJIcTgP4De9xRvuuXqWmSzsnU7d3UT3MyRGA6MvdX5xzrPT2BSl8jbd2A3m4Vx6A1-PKKrO9Q_ViL0-tl060cCYDMiAFQTmDQX948NhSk0Hj_jRvEy4DwBnB2FJwoZXG3dY=>.
Items shipped
CRESSIDA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Black / UK 12 (L) · Black / UK 12 (L) · Qty 1
CRESSIDA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Blue Floral / UK 14 (XL) · Blue Floral / UK 14 (XL) · Qty 1
CRESSIDA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Green Palm Tree / UK 10 (M) · Green Palm Tree / UK 10 (M) · Qty 1
Order number
#2688
Shipping to
Sarah Wheatley
London, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
Follow us
Facebook<https://marlow-london.com/_t/c/v3/AABMGUcb4S5G-HDynej_gHEKboTltewLDIp8eSua5ZKr6YFTWCkWwd66CARoto6XhasdAL1p2hNZQzw7Bs9iL5FpMpuESUNAkLzSxNMpIlva3xBZDSFojt-k-QRe6RFZHZhV-xHtazfiMCrkV45TqkWP_c9LrC7N02G0FOAZi5UxJoINQQd57Hkx9JJPxf5To3mGkdAwd4ekUrDsO6HRkPakI4rE4uGuPhkRfrYMRRSo8iY-u-AVdJhbJWNwOkJXOxX45J4tHCa66hFU9_cn1cYsmMqYmi3F0H1FqEkddNOLQtwBnhpzIhgRXRgmpmaIRBpetLfysM6h1AQ=>
Hi there
Is there any chance in speeding it up, please need it in 5 days for a holiday.
Thanks
Sarah
Sent from my iPhone
> On 25 Jul 2026, at 10:05, support@marlow-london.com wrote:
>
> Hi Sarah,
>
> I wanted to reach out to you myself rather than leave you wondering. Because of some internal delays on our end and higher-than-usual demand, your order is taking a little longer to reach you than we'd like - and I'm sorry about that.
>
> Here's exactly where it is right now: it's been booked in with the carrier and is preparing to move. Based on where it is, expected arrival is about 7 to 12 days.
>
> You can follow it live here any time: https://marlow-london.com/apps/parcelpanel?nums=4PX3002999679653CN
>
> As a genuine apology for the wait, here's £15 off your next order - just use code STORECREDIT15 at checkout.
>
> Thank you so much for your patience - it's on its way, and we're keeping an eye on it from our side.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Sarah,
I completely understand you need this for your holiday, and I'm sorry we're cutting it close on time.
Let me be honest with you - I've checked your order, and the parcel is currently at the information received stage with the courier. With our standard 7-12 day shipping window, I have to be truthful that arrival within 5 days is very unlikely.
Once an order is in transit, there's nothing we can do to speed it up from our end - the courier controls the movement from that point. I wish I had better news.
Your best bet is to keep an eye on the tracking in case it moves faster than expected:
https://marlow-london.com/apps/parcelpanel?nums=4PX3002999679653CN
If by some chance it does arrive during your holiday, brilliant. If not, please just get in touch when you're back and we can look at whatever works best for you - whether that's a return, a refund, or keeping it for another time.
I'm truly sorry about the timing.
Warm regards,
Anna
Customer Care Team
Marlow London