Case #849 — Marlow London
leszhur@gmail.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 25 July 2026 at 08:28
open
not set
2026-07-25 07:29:19
—
2026-08-14 19:30:08
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Latest draft
from decision #1687 · action=reply · 2026-07-26 12:09:30 · dry-run
Hi Lesia,
Thanks for reaching out!
We sell manufacturer-direct bags in similar styles, made by the same kind of manufacturer that produces for well-known retailers, which is exactly why our prices are so much lower. The saving is in the supply chain (buying direct, cutting out the middlemen), not in the materials or the make.
If you're interested in a specific style, I'd be happy to give you more details. Feel free to browse our full range here and let me know which one you're curious about: https://marlow-london.com/collections/all
Looking forward to helping you find something you love!
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Pre-sale product authenticity and style question with no order involved; answered using approved playbook wording for designer brand questions
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Lesia
Email:
leszhur@gmail.com
Body:
Hi , is Longchamp bag athletic ?
Are you an authorised Longchamp retailer?
Thank you ,
Looking forward to hearing from you soon.
Kind regards,
Lesia
Hi Lesia,
Thanks for reaching out!
We sell manufacturer-direct bags in similar styles, made by the same kind of manufacturer that produces for well-known retailers, which is exactly why our prices are so much lower. The saving is in the supply chain (buying direct, cutting out the middlemen), not in the materials or the make.
If you're interested in a specific style, I'd be happy to give you more details. Feel free to browse our full range here and let me know which one you're curious about: https://marlow-london.com/collections/all
Looking forward to helping you find something you love!
Warm regards,
Anna
Customer Care Team
Marlow London