Case #85 — Marlow London
mailer@shopify.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 22 June 2026 at 14:54
open
not set
2026-06-22 13:55:04
—
2026-08-14 19:30:08
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Mary Manning
Email:
marycm1959@outlook.com
Body:
My order hasn’t arrived. Can you check the status please
Hi there,
Thank you for reaching out, and I'm sorry your order hasn't arrived yet. I'd love to help look into this for you.
So we can check the status, could you please share the following:
1. Your order number
2. The email address or full name used at checkout
3. The approximate date you placed the order
As soon as I have those details, I'll get this looked into right away.
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 22, 2026 at 15:55, MARLOW LONDON (Shopify) <mailer@shopify.com> wrote:
You received a new message from your online store's contact form.
Country Code:
GB Name:
Mary Manning Email:
marycm1959@outlook.com Body:
My order hasn’t arrived. Can you check the status please