Case #850 — Marlow London
elizabethirvine9@gmail.com · order 2241 · state imported · label none yet · rung 0
Facts
A shipment from order #2241 is on the way
open
not set
2026-07-25 08:32:12
—
2026-08-14 19:30:08
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Latest draft
from decision #1916 · action=reply · 2026-07-28 10:33:13 · dry-run
Hi Elizabeth,
Thank you so much for the kind message - it genuinely means a lot. We hope the tote arrives soon and that you love it.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Simple thank-you acknowledgement with no further action needed.
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Full thread
Hi, thanks for letting me know that my order is on its way. It’s been over a week now and it still just says “We’re expecting this”. Please could you let me know what the ETA is and why the delay? Many thanks, Elizabeth Irvine Sent from my iPhone On 15 Jul 2026, at 17:19, MARLOW LONDON <support@marlow-london.com> wrote:
Your order is on its way
Shipped
On its way, Elizabeth
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
YT2619700700307667
Carrier: YunExpress
Track now
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com .
Items shipped
LONGCHAMP LE PLIAGE TOTE - NAVY · Qty 1
Order number
#2241
Shipping to
Elizabeth Irvine Windsor, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Hi Elizabeth,
Thank you for following up, and I am sorry for the wait - I completely understand the frustration when a parcel hasn't moved as quickly as you'd hoped.
The reason for the delay is that we have been experiencing much higher order volume than usual because of our current sale, so parcels are taking longer to move between the various shipping hubs. Your order is definitely on its way, and from where your parcel is in the shipping process, I would expect it to arrive within about 7 to 12 days.
The "We're expecting this" status you are seeing is actually the normal early stage for these international shipments - it just means your parcel has been registered with the courier and is moving into their network. Tracking can stay quiet during this phase before the next scan, and that is completely normal.
You can track the progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700307667
As a small token from us for the wait, here is a code for £15 off your next order: STORECREDIT15
Thank you for your patience, and I hope it arrives soon.
Warm regards,
Anna
Customer Care Team
Marlow London
Dear Anna,
Thank you so much for the detailed update and the store credit, that so very kind.
With kind regards,
Elizabeth
Sent from my iPhone
> On 27 Jul 2026, at 12:13, support@marlow-london.com wrote:
>
> Hi Elizabeth,
>
> Thank you for following up, and I am sorry for the wait - I completely understand the frustration when a parcel hasn't moved as quickly as you'd hoped.
>
> The reason for the delay is that we have been experiencing much higher order volume than usual because of our current sale, so parcels are taking longer to move between the various shipping hubs. Your order is definitely on its way, and from where your parcel is in the shipping process, I would expect it to arrive within about 7 to 12 days.
>
> The "We're expecting this" status you are seeing is actually the normal early stage for these international shipments - it just means your parcel has been registered with the courier and is moving into their network. Tracking can stay quiet during this phase before the next scan, and that is completely normal.
>
> You can track the progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700700307667
>
> As a small token from us for the wait, here is a code for £15 off your next order: STORECREDIT15
>
> Thank you for your patience, and I hope it arrives soon.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
Hi Elizabeth,
Thank you so much for the kind message - it genuinely means a lot. We hope the tote arrives soon and that you love it.
Warm regards,
Anna
Customer Care Team
Marlow London