Case #852 — Marlow London
btprada@hotmail.com · order 2594 · state imported · label none yet · rung 0
Facts
New customer message on 25 July 2026 at 10:33
open
not set
2026-07-25 09:34:05
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #1804 · action=reply · 2026-07-27 10:35:45 · dry-run
Hi Bhavna,
Thanks for reaching out! I can see your order #2594 is all confirmed - your three Longchamp Le Pliage totes in navy, petale pink, and ebony, with payment cleared on the 20th as expected.
Your parcel is on its way, and the tracking currently shows "information received" - that's the first stage where the courier has your parcel registered and is preparing for pickup. You're about a week in from payment date now, so the first scan should happen within the next day or two, and then it typically takes another week or so to arrive with you.
You can track it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620000700157478
If it's still in the same status after a couple of days, just let us know and we'll look into it for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Follow-up to earlier tracking reply on order at 7-day mark still stuck on info received; not auto-send due to follow-up status, needs human judgment on whether to proactively escalate.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Bhavna Tiwari Prada
Email:
btprada@hotmail.com
Body:
Where is my order plse? 3 Longchamp Pilage bags. Txs
Hi there,
Good news, order 2594 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620000700157478
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Bhavna Tiwari Prada
Email:
btprada@hotmail.com
Body:
Hello , where is my order of 3 La Pilage bags plse? My
account cleared on Monday 20th July.
Hi Bhavna,
Thanks for reaching out! I can see your order #2594 is all confirmed - your three Longchamp Le Pliage totes in navy, petale pink, and ebony, with payment cleared on the 20th as expected.
Your parcel is on its way, and the tracking currently shows "information received" - that's the first stage where the courier has your parcel registered and is preparing for pickup. You're about a week in from payment date now, so the first scan should happen within the next day or two, and then it typically takes another week or so to arrive with you.
You can track it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620000700157478
If it's still in the same status after a couple of days, just let us know and we'll look into it for you.
Warm regards,
Anna
Customer Care Team
Marlow London