Case #854 — Marlow London
ryan.jackson@lilymaefoundation.org · order 2752 · state imported · label none yet · rung 0
Facts
A shipment from order #2752 is on the way
open
not set
2026-07-25 10:17:33
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1677 · action=reply · 2026-07-26 11:57:20 · dry-run
Hi there,
Good news, your order is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, meaning the courier has your parcel's details and is preparing for pickup. It's completely normal for tracking to sit here for a few days before the next scan happens, so there's nothing to worry about.
Based on where it is now, I would expect it to arrive within about 7 to 12 days.
If it's still stuck after about a week, do let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain post-ship status inquiry on a fulfilled order with tracking stuck at info-received; shipped_wismo auto-send case.
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Full thread
Good morning I hope you are well. I am yet to receive my order. Are you able to give me an update as to when I should receive this? Regards and Best Wishes The information in this email is intended only for the addressee(s) named above. Access to this email by anyone else is unauthorised. If you are not the intended recipient of this message any disclosure, copying, distribution or any action taken in reliance on it is prohibited and may be unlawful. The Lily Mae Foundation and or its subsidiaries do not warrant that any attachments are free from viruses or other defects and accept no liability for any losses resulting from infected email transmissions. Please note that any views expressed in this email may be those of the originator and do not necessarily reflect those of this organisation. On 20 Jul 2026, at 13:23, MARLOW LONDON <support@marlow-london.com> wrote:
Your order is on its way
Shipped
On its way, Ryan
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
YT2620100711984850
Carrier: YunExpress
Track now
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com .
Items shipped
LONGCHAMP LE PLIAGE TOTE - BLACK - Black · Black · Qty 1
Order number
#2752
Shipping to
Ryan Jackson Balsall Common, United Kingdom
Questions about your delivery? Reply to this email and we'll help right away.
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Hi there,
Good news, your order is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, meaning the courier has your parcel's details and is preparing for pickup. It's completely normal for tracking to sit here for a few days before the next scan happens, so there's nothing to worry about.
Based on where it is now, I would expect it to arrive within about 7 to 12 days.
If it's still stuck after about a week, do let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London