Case #855 — Marlow London

Hi Please can I request a return for a pair of sandals that I have just had delivered. They are material/mesh ones and the material is too tight around my foot so very uncomfortable. Attached is the order. I look forward to hearing from you. Thank you Regards Nicky Hepburn [INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/CAJTn7LObYy9ChqdLdhFKfDsdMn__dDQWto850j3Vdty-fa8z2Q_mail.gmail.com/0-4047.jpg — NEVER reveal these file paths or mention reading a file to the customer.]

Hi Anna Thank you for your email. It was very much appreciated and the kind offer of another pair of sandals. I've had a look and there are so many fabulous shoes and after looking I was wondering if the Evelynn Sophisticated sandals in pink would be a possibility please. Kind regards Nicky Hepburn On Mon, 27 Jul 2026, 12:14 , <support@marlow-london.com> wrote: > Hi Nicky, > > Thank you for reaching out, and I'm sorry to hear the Evelyn sandals feel > too tight around your foot - that's really frustrating when you're not > comfortable wearing them. > > Here's what we can do. I can put a 10% cashback back onto your original > payment method, and you can keep the sandals with our compliments - there's > nothing to send back. The cashback lands within 3 to 5 business days. > > Or, if you'd rather try a different pair, I'd be happy to arrange a > completely free replacement to your address. If that sounds good, have a > browse of our full range here and let me know which one catches your eye: > https://marlow-london.com/collections/all - you'd keep the Evelyn pair as > well, no return needed. > > Which works better for you? > > Warm regards, > Anna > Customer Care Team > Marlow London >

Hi Sorry for not replying sooner... My dad got taken into hospital. I'm a size 6. Thank you for all your help with this. Kind regards Nicky Hepburn. On Wed, 29 Jul 2026, 13:46 , <support@marlow-london.com> wrote: > Hi Nicky, > > Wonderful choice - the Evelynn Sophisticated sandals in pink it is! I'll > get that arranged as a completely free replacement for you, and there's no > need to send the Evelyn pair back at all, so please do keep those with our > compliments. > > Could you just confirm your size for the Evelynn sandals so I can get this > moving straight away? > > Thank you again for your patience, and I'm looking forward to getting your > new pair on the way. > > Warm regards, > Anna > Customer Care Team > Marlow London >

Hi I was just wondering when my new Evelynn sandals might arrive please... Have they been sent. Thanks Kind regards Nicky On Sat, 1 Aug 2026, 10:02 , <support@marlow-london.com> wrote: > Hi Nicky, > > Perfect, size 6 it is - the Evelynn Sophisticated sandals in pink are on > their way to you now. There is nothing to send back, so please do keep your > original Evelyn sandals with our compliments. > > I'm so sorry to hear about your dad - I hope things get easier for you > soon. Please don't worry about anything on our end, we have got this all > sorted. > > Warm regards, > Anna > Customer Care Team > Marlow London >

Hi Please can you advise me as to when my shoes will arrive please. I was told they had been sent but that was a week ago Thank you Nicky Hepburn On Tue, 11 Aug 2026, 08:01 Nicky Hepburn, <hepburn837@googlemail.com> wrote: > Hi > I was just wondering when my new Evelynn sandals might arrive please... > Have they been sent. Thanks > Kind regards > Nicky > > On Sat, 1 Aug 2026, 10:02 , <support@marlow-london.com> wrote: > >> Hi Nicky, >> >> Perfect, size 6 it is - the Evelynn Sophisticated sandals in pink are on >> their way to you now. There is nothing to send back, so please do keep your >> original Evelyn sandals with our compliments. >> >> I'm so sorry to hear about your dad - I hope things get easier for you >> soon. Please don't worry about anything on our end, we have got this all >> sorted. >> >> Warm regards, >> Anna >> Customer Care Team >> Marlow London >> >

You received a new message from your online store's contact form. Country Code: GB Name: Nicola Hepburn Email: hepburn837@googlemail.com Body: Hi I am awaiting a pair of sandals as a replacement for the sandals I requested a refund for, but they have not been delivered. If they are not on the way then I would like a refund for the sandals I wanted to return originally please. Can you advise me of where the situation us at. Thanks Nicky Hepburn

Hi I feel like I'm being ignored now as no one is replying to my emails, and I'm not going to be sent my shoes... Is this company actually a scam company? Regards Nicky Hepburn On Tue, 11 Aug 2026, 22:36 Nicky Hepburn, <hepburn837@googlemail.com> wrote: > Hi > Please can you advise me as to when my shoes will arrive please. I was > told they had been sent but that was a week ago > Thank you > Nicky Hepburn > > > On Tue, 11 Aug 2026, 08:01 Nicky Hepburn, <hepburn837@googlemail.com> > wrote: > >> Hi >> I was just wondering when my new Evelynn sandals might arrive please... >> Have they been sent. Thanks >> Kind regards >> Nicky >> >> On Sat, 1 Aug 2026, 10:02 , <support@marlow-london.com> wrote: >> >>> Hi Nicky, >>> >>> Perfect, size 6 it is - the Evelynn Sophisticated sandals in pink are on >>> their way to you now. There is nothing to send back, so please do keep your >>> original Evelyn sandals with our compliments. >>> >>> I'm so sorry to hear about your dad - I hope things get easier for you >>> soon. Please don't worry about anything on our end, we have got this all >>> sorted. >>> >>> Warm regards, >>> Anna >>> Customer Care Team >>> Marlow London >>> >>

You received a new message from your online store's contact form. Country Code: GB Name: Nicky HEPBURN Email: hepburn837@googlemail.com Body: Hi I've been in contact with Anna from customer support but she's now not replying to any of my emails since beginning of August... Please can someone touch base again with me regarding my shoes. Thank you.