Case #857 — Marlow London
elainefoykelly@gmail.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 25 July 2026 at 11:40
open
not set
2026-07-25 10:42:00
—
2026-08-14 19:30:08
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Latest draft
from decision #1673 · action=reply · 2026-07-26 11:51:53 · dry-run
Hi Elaine,
Thanks for asking, and I would rather give you straight answers than a guess on something you are about to spend money on.
I have checked what we hold on the Ebony Longchamp La Pliage, and to be honest with you, the exact colour description is not something I can confirm with certainty from here. I would rather tell you that plainly than guess and have it turn out wrong.
You can see everything we do have on our listings at https://marlow-london.com/ - the product page for the Ebony La Pliage should have the colour details for you to review.
I am sorry I cannot give you that confirmation on this occasion. If the colour is essential to your decision, I completely understand, and I would not want you to order without being sure.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Pre-sale product colour-detail question; exact colour specification for ebony Longchamp La Pliage not available in system data, so honest unable-to-confirm reply with store link per canonical template.
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Elaine
Email:
elainefoykelly@gmail.com
Body:
Please advise if the ebony longchamp la pliage is brown
or black. Many thanks
Hi Elaine,
Thanks for asking, and I would rather give you straight answers than a guess on something you are about to spend money on.
I have checked what we hold on the Ebony Longchamp La Pliage, and to be honest with you, the exact colour description is not something I can confirm with certainty from here. I would rather tell you that plainly than guess and have it turn out wrong.
You can see everything we do have on our listings at https://marlow-london.com/ - the product page for the Ebony La Pliage should have the colour details for you to review.
I am sorry I cannot give you that confirmation on this occasion. If the colour is essential to your decision, I completely understand, and I would not want you to order without being sure.
Warm regards,
Anna
Customer Care Team
Marlow London