Case #860 — Marlow London
aziradaisy@yahoo.com · order 3111 · state imported · label none yet · rung 0
Facts
Important news about your order #3111
open
not set
2026-07-25 12:46:49
—
2026-08-14 19:30:08
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Latest draft
from decision #1642 · action=reply · 2026-07-26 11:21:46 · dry-run
Hi there,
I can see your order #3111 (Longchamp Le Pliage Tote in Black) is on its way. You can track it here: https://marlow-london.com/apps/parcelpanel?nums=UL360370960YP
Right now your parcel shows "information received" with the courier, which means it's been registered and is preparing for pickup. We estimate it should arrive within about 7 to 12 days. I understand that's tight given you're moving next week - it could still make it, but I want to be honest that it also might arrive after you've moved.
One thing that might help: you can contact the courier directly with your tracking number and ask if they're able to redirect the parcel to your new address before delivery.
On cancellation: I completely understand your concern, but unfortunately once an order has shipped we're not able to cancel it or refund it while it's still in transit. However, if it does arrive after you move or if there are any issues at all, just get back to us and we'll sort it out for you.
As a token of our apology for the stress this timing is causing, here's a code for £15 off your next order: STORECREDIT15
I hope it arrives in time for you, but please don't hesitate to reach out if you need anything.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Delivery question with next-week deadline and conditional cancel/refund mention; needs human review to ensure clear no-refund-in-transit messaging
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At what time I’ll receive my parcel? On 25 Jul 2026, at 4:58 AM, Marlow-London <support@marlow-london.com> wrote:
96
This email contains information about your order. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
Dear Amin, The shipping label has been printed and the carrier has been notified. You can track your package using the button below. Kind regards, Maggie
Track your order
Order: #3111
1 x LONGCHAMP LE PLIAGE TOTE - BLACK
54.95 GBP
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Hi… just to find out when my order #3111 will be delivered… because i’m moving out from the address by next week…
If the parcel is going to delay… i want to cancel the order and please return my money…
Hi there,
I can see your order #3111 (Longchamp Le Pliage Tote in Black) is on its way. You can track it here: https://marlow-london.com/apps/parcelpanel?nums=UL360370960YP
Right now your parcel shows "information received" with the courier, which means it's been registered and is preparing for pickup. We estimate it should arrive within about 7 to 12 days. I understand that's tight given you're moving next week - it could still make it, but I want to be honest that it also might arrive after you've moved.
One thing that might help: you can contact the courier directly with your tracking number and ask if they're able to redirect the parcel to your new address before delivery.
On cancellation: I completely understand your concern, but unfortunately once an order has shipped we're not able to cancel it or refund it while it's still in transit. However, if it does arrive after you move or if there are any issues at all, just get back to us and we'll sort it out for you.
As a token of our apology for the stress this timing is causing, here's a code for £15 off your next order: STORECREDIT15
I hope it arrives in time for you, but please don't hesitate to reach out if you need anything.
Warm regards,
Anna
Customer Care Team
Marlow London