Case #863 — Marlow London
jemilahdowuonah@gmail.com · order 3187 · state imported · label none yet · rung 0
Facts
URGENT: Order Cancellation Request - Order #3187
open
not set
2026-07-25 14:57:08
—
2026-08-14 19:30:08
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Latest draft
from decision #2128 · action=reply · 2026-07-29 14:02:32 · dry-run
Hi Jemilah,
Thank you for confirming. I'm going to proceed with canceling order #3187 right now.
Given where the shipment is, there's still a chance we can catch it before it ships - if we can, your full refund will be processed immediately. I'll come back to you as soon as I know either way.
Please do not worry about whether you are entitled to a refund. You are, and however this resolves, you will get exactly what you are asking for, whether that is by us catching it now or once it reaches you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer has clearly confirmed cancellation of order #3187; attaching order_change action to record the cancellation for processing.
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Full thread
Hello,
My name is Jemilah Dowuonah and I would like to cancel order #3187 as it
was not an approved purchase
Hi Jemilah,
Thank you for reaching out. I completely understand you'd like to cancel this order as it wasn't an approved purchase.
I've checked your order #3187, and the good news is that it's still at the very early stage - the label has been created and the courier has the information, but it hasn't been physically picked up yet. This means there may still be a chance to stop it.
I'm checking right now to see if we can halt this before it ships. I'll come back to you as soon as I know, and if we can stop it, your full refund will be processed right away.
Please do not worry about whether you are entitled to a refund. You are, and however this resolves, you will get exactly what you are asking for, whether that is by us catching it now or once it reaches you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Anna,
Thanks so much for looking into this! Just to clarify, I didn’t actually
approve or place the order, I was only viewing/browsing the item. I didn’t
think it would arrive before I leave for England on August 2nd, which is
why I mentioned canceling.
That said, if it will arrive before then, that’s totally fine and there’s
no need to cancel or stop it! Sorry for any confusion.
Thanks again for your help,
Jemilah
On Mon, Jul 27, 2026 at 6:45 PM <support@marlow-london.com> wrote:
> Hi Jemilah,
>
> Thank you for reaching out. I completely understand you'd like to cancel
> this order as it wasn't an approved purchase.
>
> I've checked your order #3187, and the good news is that it's still at the
> very early stage - the label has been created and the courier has the
> information, but it hasn't been physically picked up yet. This means there
> may still be a chance to stop it.
>
> I'm checking right now to see if we can halt this before it ships. I'll
> come back to you as soon as I know, and if we can stop it, your full refund
> will be processed right away.
>
> Please do not worry about whether you are entitled to a refund. You are,
> and however this resolves, you will get exactly what you are asking for,
> whether that is by us catching it now or once it reaches you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Hi Jemilah,
Thanks so much for clarifying - that makes perfect sense!
I've checked the shipping timeline for you: with our current delivery running at 8 to 12 days, and your trip on August 2nd being just 3 days away, I'm afraid there's really no chance it will arrive before you leave.
Given that, would you like me to go ahead and continue with the cancellation as you originally requested? I've already started checking whether we can halt it, and if we can catch it in time, your full refund will be processed right away.
You can also check the tracking status here if you'd like: https://marlow-london.com/apps/parcelpanel?nums=UL362763403YP
Just let me know and I'll get it sorted for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Yes, please cancel.
On Wed, Jul 29, 2026 at 2:56 PM <support@marlow-london.com> wrote:
> Hi Jemilah,
>
> Thanks so much for clarifying - that makes perfect sense!
>
> I've checked the shipping timeline for you: with our current delivery
> running at 8 to 12 days, and your trip on August 2nd being just 3 days
> away, I'm afraid there's really no chance it will arrive before you leave.
>
> Given that, would you like me to go ahead and continue with the
> cancellation as you originally requested? I've already started checking
> whether we can halt it, and if we can catch it in time, your full refund
> will be processed right away.
>
> You can also check the tracking status here if you'd like:
> https://marlow-london.com/apps/parcelpanel?nums=UL362763403YP
>
> Just let me know and I'll get it sorted for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Hi Jemilah,
Thank you for confirming. I'm going to proceed with canceling order #3187 right now.
Given where the shipment is, there's still a chance we can catch it before it ships - if we can, your full refund will be processed immediately. I'll come back to you as soon as I know either way.
Please do not worry about whether you are entitled to a refund. You are, and however this resolves, you will get exactly what you are asking for, whether that is by us catching it now or once it reaches you.
Warm regards,
Anna
Customer Care Team
Marlow London