Case #864 — Marlow London
jlcostello85@outlook.com · order 2637 · state imported · label none yet · rung 0
Facts
A shipment from order #2637 is on the way
open
not set
2026-07-25 15:11:57
—
2026-08-14 19:30:08
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Latest draft
from decision #1662 · action=reply · 2026-07-26 11:38:49 · dry-run
Hi there,
Good news, order #2637 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
Right now we estimate it should arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701572228
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Shipped WISMO auto-send: tracking stuck at information received, customer asking for estimated date; reassure this is normal early stage, provide tracking link and 7-12 day window.
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Full thread
Hi
I am still waiting for this delivery and there has been no update. Do you have an estimated date?
Thanks
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: MARLOW LONDON <support@marlow-london.com>
Sent: Monday, 20 July 2026 13:21:02
To: jlcostello85@outlook.com <jlcostello85@outlook.com>
Subject: A shipment from order #2637 is on the way
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AAA9rriCgxPiVNTRMgiNduV2leugYVz7FeAkovbFEcSR7-XEG-KRCx94dxysFZxrOE844_744xqF8I8QF3eihlYoTkAEjagAAd1foJuREvfkZ4cn6ULV3Fuy_iFggZqUXoIipmOnJEByqyYZH5bot-eQ-d6x05Khj37KiaWZ4Y2ATjD-1adiq-7f6v-E5JqIXLZDo26wkdAvORAiMuFpTn8joqMOM9VnifR_fZALRthJTyYJ4n5r3inE9xPFv_u94l7eUlzT93AKTvv1MJlq35wZ84puc4_QpV0QmGyY-RGmo7QKlSU5pSZB8NwE7s6kgtV8xfdiG3XrPCgOhDMpm1ZbFw==>
Shipped
On its way, Jo
Your order has left our boutique. Track your package below to see when it'll arrive.
Tracking number
YT2620100701572228
Carrier: YunExpress
Track now<https://marlow-london.com/_t/c/v3/AADCU1ZInv0qbUovgambpv90HVVaYm4igK0-t4ByG2b9JBbfzZvkhWYZECkzkW5ZJBffeEMJQemYq8zCkuCRvAW_m4kQ0dxbfYTbGT5GjJzgmG5HmPgYeXmFBZcrfH8duqWSjYXfW7orHys-h7xBQTx816-jNQYV2qLVBMFqLYAgig6fkfQbARKKm-e-FnoOQL7Z2R5ZWqzfID0KBeKVnJXSncAMgoNl6iPKucs7NfyA6m84eb3cww80qDMYMDZvYIIcO82cQa1biR88GXWIOY9PO55EWPwrwcS4SCQBqLk6RfZC-8shCd4hnzUjgJ-pWXKHo0CE24gA8y355_MnlLtw3L50s6U7kYOkg0XW5qMxJinf9g==>
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order at marlow-london.com<https://marlow-london.com/_t/c/v3/AAA44uKu4g-wpn5s7BfiwrjDtVoYq6Ae4_nbrw5NJHwKshi_N5B_taxXdQ-ZBGt-bVFzUQGqr5pv8000oa2F6QQIe3zucwtJddsXe-2mBS3Fw9cbMI3miEUe7krnS9AL8ZyreRG_5ULh6b3KisCQ307NHdkEUTgAHAeaQ_bzIzJcncHwKgx0u-tK3prmfd827OJhVYTMwM5_mWzDNcNAvK6STPQ8rip6hNY5z2JQOw-4UBhgpUiQ-7fQYAPQkh5VhMMo8l4BpNRauK7JJ-gq8iou8TE0Bj3vh31NxgYW6jd8POyUFdzA_0MhpcBdBvORRPjINSWPMxT5OVOQxLe6hIXQxTw=>.
Items shipped
LONGCHAMP LE PLIAGE TOTE - NAVY · Qty 1
Order number
#2637
Shipping to
Jo Costello
Liverpool, United Kingdom
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Hi there,
Good news, order #2637 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
Right now we estimate it should arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701572228
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London