Case #865 — Marlow London
k.levey@doctors.org.uk · order 2154 · state imported · label none yet · rung 0
Facts
Order
open
not set
2026-07-25 15:44:34
—
2026-08-14 19:30:08
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Latest draft
from decision #1661 · action=reply · 2026-07-26 11:37:33 · dry-run
Hi Karen,
Thank you for reaching out, and please do not worry - your order has absolutely gone through successfully. I have checked your details and found order #2154, placed on 13th July. Your payment was received and your swim set is already on its way to you.
Your package departed our supplier's facility on 23rd July and is currently in transit, with an estimated arrival of about 7 to 12 days. You can track its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002979303455CN
As for the confirmation email, sometimes these end up in spam or junk folders - it is worth checking there. But the important thing is your order is definitely with us and moving towards you.
If you have any questions or if you need anything else, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: First-contact order confirmation; customer expressed concern about payment going through despite finding verified order with tracking.
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Full thread
Hi there,
I put in an order for one of your swim sets earlier this month. The money has come off my account on the 13th July but I can’t seem to find a confirmatory email and am concerned that it perhaps hasn’t gone through correctly. Are you able to confirm that you received it?
Name: Karen Duncan
Postcode: IV8 8PB
Email address: k.levey@doctors.org.uk
Many thanks
Karen
Sent from my iPhone
Hi Karen,
Thank you for reaching out, and please do not worry - your order has absolutely gone through successfully. I have checked your details and found order #2154, placed on 13th July. Your payment was received and your swim set is already on its way to you.
Your package departed our supplier's facility on 23rd July and is currently in transit, with an estimated arrival of about 7 to 12 days. You can track its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002979303455CN
As for the confirmation email, sometimes these end up in spam or junk folders - it is worth checking there. But the important thing is your order is definitely with us and moving towards you.
If you have any questions or if you need anything else, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London