Case #869 — Marlow London
t6njf@hotmail.com · order 2394 · state imported · label none yet · rung 0
Facts
Order #2394 confirmed
open
not set
2026-07-25 17:39:00
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1654 · action=reply · 2026-07-26 11:30:48 · dry-run
Hi there,
Good news, order 2394 is on its way. I can see the tracking currently shows information received - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706642711
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Exact-match rule 'tracking-stuck-info-received' applies. Customer asking for delivery confirmation when tracking shows 'information received' stage.
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Hi,
The tracking reference does not work.
Please confirm when I’ll receive this order.
Regards
Nicole
Sent from Outlook for iOS<https://aka.ms/o0ukef>
________________________________
From: MARLOW LONDON <support@marlow-london.com>
Sent: Thursday, 16 July 2026 08:20:25
To: t6njf@hotmail.com <t6njf@hotmail.com>
Subject: Order #2394 confirmed
[MARLOW LONDON]<https://marlow-london.com/_t/c/v3/AABGNm0bZWHQLOh_LEHxo_sonCE4LTFnFvZ5G7mTCo0Ip-DmM6sKUDYNAV4FvdHpHsEQJg_ao9pix0ayZA9-Vscd8o2ev4GPxLLV_BojyVrzk16nnr8W43iJ-PEiyRwH88uRa35us3_QMJ9wruGd1AG-wcQLyurCs9LXc_el4fT8Ws4mzvBQYS_AaxwFs0B_47Ieu-PIfsVRKALEpbvYZxrWID7WBqVdCVXHYEV88DxvbkEV2eQRt_f9SuIBfV9O1CKp6zIiLTD8YB1oQJCRulTYqj4ESZ1KATWT1Feewds-u_PRjhGVMgcZG2wn_GvAvSi1WL1b0lWwCruzTCmaJBviuA==>
Order confirmed
Thank you, Nicole
We're preparing your order with care. You'll get a shipping update as soon as it's on its way.
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order.
Shop now<https://marlow-london.com/_t/c/v3/AAD9lovIAa6rhaoy_bJhGBDspA6HotKSqX1p8ZtRUvP11ivDlSkql1cswSyNFVh_ykjq0OeaEUXGo6yk3VulmDM1vGbJayCdm8TZlAvpQo63HWKFi54r82sZRQjPN5dM0qVrjEMXpTabZeUJz3f6OTLJbD3Abvi-UC9zlI4nNWMNpSQg_E6zYAWptWvSsZ3SG6RTTHZwfpfr1ea_eawsCsguihwLGlFbdJyKQL01mA1q2wYeT53NRXgCzdPDio8K4PuWTFt1zgjJnl95nGT0xLVl-lXSJH9g8umHnvHRGzu-Zy8_E8DlnZy40Q4E6jVQsNQTUcs-C4_MM-N0u17Q3nHcEKw=>
Order number
#2394
Order summary
LONGCHAMP LE PLIAGE TOTE - BLACK - Black
Black · Qty 1 £54.95
Subtotal £54.95
Shipping £0.00
Total £54.95
Shipping to
Nicole Fletcher
17 Wicks Lane
L37 3JF Liverpool
United Kingdom
Payment
Shopify payments
View order<https://marlow-london.com/_t/c/v3/AADLWl9mhsc4AHtT8zsaoU1ox4d0P3xFBHTlhRG1t9OI-eJMa_BrNmm6VNNbqP7U5Ot9WVjbQBDMtYcHEOKhCof8f1znH_JRFc3lRM5E9zLYQ9m0IyIfqcBiV8ywZrD_ht5C1c46qG1rIfEMHkHNfNXqST30sgwV83kcyJRVi57Tc61NOLwrf9bqDliGjkZ1mSKwFeZ0qvMkIBEN8qPeYLkQuxjIagvOuDEyHaRMYYGD-YMKwLxCEWnCWVulxg6l4lCLZsCKSJwjYgSDpiQVnfvE092F38BK40pJ6CK4V4o_5WaN7Spv5saUxFB8YnjYli0KxjOowcsxxt0Iw-vib51lqWjUQpjNw6yF2tNlykNfhw3rWRkVPmqTF5_gN1TXUbkInWvNt9zLK5XJ7FR9TayiIE9aoCzP3anHtIDwaLZ_LXEXWuaDZlfrtSJGGr41w7uVAPalr5wsidrw7vZ8XeEpSPOJaYEkCbqKerHRVatl04K7jagvbzDSxjMQNlwKydG-Cfj-xyHnZ3XqMiIAzPQrDD8DZjvjVqmHdQ27xY8cxDNl8DWZaARs66OVWcTwk1yDSyYCkyLwQ_KDUA9bpWtBKa8E1c-ouyRhsyQne6HXq5aBNtd4yJbrgvQhSQCLXiDaH3OGk4eE3y3VOwXWTCZeV4Rp_JSBMlyPnKV0dUm0rXlB2xJuHjHgrogixDmZptxME_O00r4oXRyycY17trX9pMyPd_WtPrj5lPL6JWH1IDaD6o0CJ2-VwKlOETKikvTkU99ODDjH-Jro-hrVd8ZPB5YlcOghozFbugVyFlx9sAWH7nuGsNBEA-2zVB0SB1cKbA0tN8wkppx7Y1CKrkrlbVfbUPSr1UUFbnAOS-eu8zeMk7h1TWd93m9mTnJAqwvfLkdpzDBU_P57AFEHygGnZH9uSdTmE1GnIw1C6QISpG5grd10JBjyk4jUzYW0DhBDcBiw158cqmyVor4azLmTgxA5_re3mARJ280ysXqyUhR--RgAsyWAUfBGBiUJWzz8ppMrRQ1XvT_rwfHG2Ow8Oqy8XppaIhqitmqoXfG0bOUdO-50HGu1oKeINRr1ff3BvVpu40agl3WFDfpoMGq1sXrhLkE_bKqex7OaaFF6H2wV2SutF2oqFio_2KQLCTXCo_zKsDx8KX5TDXFq9KKrezAr_cYaafVNnwWlp86fu6ro3JPyRYtssuAO97rDD31VTRJMmanN7WXC5p1pi5p2lGtbJYj0XdHDK_7-w_tds8-7dCRJyle_k-N9SYpCobv6GIeWgAymKpb9CANkSHtUhQspe-SXlkpVbcqEujgP8SNr7j87hcyecC6aqJXCH4YFNZzAcWT_YiXey4fhBOdcH3OKJD92_uoFRG2DbmPOwZjEXzQIj7twDpTE7RjsuBciX7YWK78_lcgNRfQtttwTcI7e9tHpZu6TihteHjh6CsMSbS79FU9jhB0PMW2IufU2H38p521RCrPYtDN70WH7P0F48jUTCfT-QD1Wq8ekKHJkFBHxwqBuPlA0HzAkQkWU5lPis4cTT3SqRW8SrViIGigIkeqpQd0=>
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Hi there,
Good news, order 2394 is on its way. I can see the tracking currently shows information received - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2619700706642711
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London