Case #870 — Marlow London
alex.adeeko@gmail.com · order 2864 · state imported · label none yet · rung 0
Facts
New customer message on 25 July 2026 at 21:01
open
not set
2026-07-25 20:02:09
—
2026-08-14 19:30:08
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Latest draft
from decision #1646 · action=reply · 2026-07-26 11:25:50 · dry-run
Hi Alexander,
Thanks for reaching out!
Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620300700597354
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Drafted on request — review & send.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Alexander Adeeko
Email:
alex.adeeko@gmail.com
Body:
Regarding Order #2864.
Could you please confirm the delivery date for order #2864?
Regards.
Hi Alexander,
Thanks for reaching out about order #2864.
I've checked and your order has shipped and is currently on its way to you. Because of higher order volume during our current sale, shipping is running a little longer than usual, at around 8 to 12 days from dispatch.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620300700597354
If it hasn't moved in a while, just let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London