Case #871 — Marlow London

sararishi93@gmail.com · order 2899 · state imported · label none yet · rung 0

Facts

Subject

Order #2899 confirmed

Thread status

open

SLA due

not set

Opened

2026-07-25 22:08:56

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Latest draft

from decision #1644 · action=reply · 2026-07-26 11:24:35 · dry-run

Hi there, Good news, order 2899 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about. You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620300700798846 If it's still stuck after about a week, let me know and I'll look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Post-ship tracking status question at 'information received' stage - auto-sends via shipped_wismo.

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Full thread

in sararishi93@gmail.com → support@marlow-london.com customer 2026-07-25 22:08:56

Hey , Ordered a bag days ago and no update yet . Would like to know when it will be delivered please On Tue, 21 Jul 2026 at 17:23, MARLOW LONDON <support@marlow-london.com> wrote: > [image: MARLOW LONDON] > <https://marlow-london.com/_t/c/v3/AAAiwf9VSMFlvRWetz-wO7nGFma0gRrZQgi8jq2kFetsBywxDArHwrZz-6jq7tz--YZD43ylrlqIsxYAuluLD2e57KO6lWXCm8YuH8S3A3-it95j6mznBHMIUM28XQfjj4EvDTpqMqUiFzhO0J_g1l8JaqhcMDHjXWljCEeKuiYdwgpKqu8pFLfQ7siQwthTJt-wdFE7a7nRfsSU37yCP3ktMRaJqueyhVtSh4-EwbCbbUdwOv_dSUWyjRfeDItpPyq8RJvqAePN8RxetQRvVS1Yfn6f6JJ7W9dcfVtOo0EhPBoJlXSxQXbPCNQlMO0h-6N8PGcO8ixifqNtdNxQv64P2A==> > > > > Order confirmed > Thank you, Sara > > We're preparing your order with care. You'll get a shipping update as soon > as it's on its way. > > A gift for you · £15 store credit > > STORECREDIT15 > > Use this code at checkout for £15 off your next order. > Shop now > <https://marlow-london.com/_t/c/v3/AACZyArZjQlrXB1wWjkLNliHCHZPVW3koZGu8vrWq_C-mX8UBA7yfDtr-yuVGse7rgRLqSNXB-Ueufp3x1XnB6FX-NKSVVTnL9piNUVly_9_30ZZTm2PewESWcw96DcXAfGCh3-vZRlboobu0OH8sVSNgUGrRVv3i7m6Ark0fAepYovaNHFqCneSt-JWjO7y10MfriDNpOxfPDM9b6anM0yUyi-Ktb85HB9H6zleddo6y0sqesoTajfpXdv8gvF6GGOX8kKpGQ34kb0VgGPHC91AcrfNAj4yVj-bBotyj2yy--Q1Vb1JiFa96PPUwHU0lGfXbQlrQmXQreDU26ju4bMZu4U=> > > Order number > > #2899 > > Order summary > LONGCHAMP LE PLIAGE TOTE - PAPER - Paper > Paper · Qty 1 £54.95 > Subtotal £54.95 > Shipping £0.00 > Total £54.95 > > Shipping to > > Sara Nanayakkara > 1 Carr Mount, Kirkheaton > <https://www.google.com/maps/search/1+Carr+Mount,+Kirkheaton+HD5+0PD+Huddersfield+United+Kingdom?entry=gmail&source=g> > HD5 0PD Huddersfield > <https://www.google.com/maps/search/1+Carr+Mount,+Kirkheaton+HD5+0PD+Huddersfield+United+Kingdom?entry=gmail&source=g> > United Kingdom > <https://www.google.com/maps/search/1+Carr+Mount,+Kirkheaton+HD5+0PD+Huddersfield+United+Kingdom?entry=gmail&source=g> > > Payment > > Shopify payments > View order > <https://marlow-london.com/_t/c/v3/AADlXJHSlnVbb9ilIo5oIPexJRkM4bmAWBzOOVtN1pVoNkZEN2Eex9xcTQcIsGjpt2WA3731Y-8OtSonaXzHqlAh3zcoCaLo3R1DVebKLuSJu8P3Es28O0y-SYNntHS6Dw8_iembCBUz2WofsOnaC9GmHC_NezLhN40ciqJNZrM5jEAwNgE6aAavmtgEoEMFG2mzJ9OV2s0bAjO8UQt92iO2vjJP9VQ5Nh36QbYahDwiQ5WUS9QNZ0GOeSB_HvspYj-Sl2zwvYo5vgHIVY6LM1eFUWgKQL0DlObb-gxEiOCXERtIw_M6Oc9GmMmb-xKpDDnqE2EaZu5HWnE14b-RxuvnZAMSJe64wZdChHL6DWue2gfRS25V15VITvFmYt06_wdAnezi6yyKXpGIdVL70ksT5iYUe7prlOD5hT_AtNVoBoldd1N7jVklEWdhJWSS2NvHv0Rc9fmG1L5I_gowFygJPOl7nFZFUKHTcODwVZpZnDVC1AU3gb2z6wQZlwD2DsnBXWXcv5Bh_pNuKBEtX2NwCMJedEKDEKopcnf9Pf8SZOwngR4emKjCsadkCC2f0LcrhTNZqycKbalO2DpHQO4rL6sL6GJOKorVu-9RHu6YNIIB2AgqDgcgUOWfLUfjGnUBRyTtAfcCUesQg0rbKtQ3cdtjsO6T3oWlvsICgAvSRKGPK6Q0dhAZgyN6a1E3JwRS-bLh7A0YjdHb-9iEgramRmTch4S2f009P51o29nWR0SldWPSaoy-JDwkOdTCx7vI-mrwVksAlW1gbjRnEl147JgzpMY4wuKbFS2nv7K0F4VbEvFX7XrFPr1-NTGdCFT6lk1vfsv3ti8VFOrDmjLZBx9C7RmFi9hf2cH53NJRQqznlm46A26Kp93qtT6zwsTF30RtYNziJW_bHG8iV2m2eAOPn85kQjQlrMkV_eDANLjVx-H4-IecsRKs_jFd5CbqvuJxfa5Gy8WnkvQ0ghaS4iYkSjyXAoaVIa9yY5xoly79eEpTTE29rR9Ya46dap6_TYVOoy-m5Sbd4JpphpjiJfZZP9ZY1HHJqTpqyiADdZOu38V9omi8YPQxD8F8rLtsU1v1Wxjbg9ft09Tx-MNX32N5Cwp6adSF8nVeicxY_19V1F10v1zNzQ5ZsENMa17tbDjj_n-8vu2icAO8SeObsxjoUSn0n3p1jKL_7iHBxfo5PYQbAwYVCz86Gci7gTINbbhP9xiF1ixsAoy0lwPJhmeaT0gKPnYRbXaqF6Zfzt6zOTHF6A9KaQcXL2zbsEIiQeImUPmouo5qNTjzCDgJaPmBHL3YFr2gDjmYJUGeODaIJGiJutRaalg8RED9fpNmByGaK_OdbjecD8VaKDP7eKBCSW1kHWCrgsdASplUcU4KRV0jr-8F4aojlK8tUSoojNhctiVwcHxQ8WB0Bd_Nb7Kqzmza21t2z5RZ9BPaViKplw6AXhK5QFYqSM9AxM8_d1AtV0PpH_TYwIZY4Be-gVjs5heBd31l5KSIRCWIzWijVEeQ2kAdgpQSrAQoC6BC976TyRQs7rU3hdYmNogF2F2KaiquOmU=> > > > > Follow us > Facebook > <https://marlow-london.com/_t/c/v3/AADhaaHa2u2tONnrg5EfkM5eCZsJQ413U5cPZzhS7BWn2mB_7niS5SG13QcjmXfmyKHVO2nQMWQx8XjS29EOjSwXsZpNN4LwtIORAV3eU0-HN-fBe0LaL

out support@marlow-london.com → sararishi93@gmail.com tool 2026-07-26 13:19:45