Case #883 — Marlow London

bjames@devon.cl · order — · state imported · label none yet · rung 0

Facts

Subject

A question

Thread status

open

SLA due

not set

Opened

2026-07-26 11:45:52

Closed

—

Last updated

2026-08-14 19:30:08

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Latest draft

from decision #1806 · action=escalate · 2026-07-27 10:49:11 · dry-run

Hi Belinda, Thank you for sending that through - I can see exactly which 3 items you are interested in from your screenshot! The Lesly Wildflower Pocket Skirt, Camila Everyday Comfort Dress, and Eris Everyday Comfort Dress are all beautiful pieces. To give you the accurate fabric information and confirm whether they are natural fibres, I would rather double-check the exact materials on each product page than guess on something you are about to spend money on. You can see the full fabric details listed on each product page here: https://marlow-london.com/collections/all Alternatively, if you would prefer, you could send me the direct product links from your cart and I can confirm the exact fabric composition for each one straight away. Warm regards, Anna Customer Care Team Marlow London

Reasoning: could not parse a valid decision; raw=```json { "action": "reply", "draft": "Hi Belinda, Thank you so much for sending the photo - I can see exactly which items you love! You've picked three beautiful pieces: the Lesly Wildflower Pocket Skirt, the Camila Everyday Comfort Dress, and the Eris Everyday Comfort Dress. I'm really happy …[truncated]

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Full thread

in bjames@devon.cl → support@marlow-london.com customer 2026-07-26 11:45:52

Hello I'm looking at your clothes on the web page What are the fabrics used for the dresses and tops? Are they 100% natural fibers? As it does not say And do you ship from England or Europe... Or elsewhere? With thanks Belinda Sent from Outlook for iOS<https://aka.ms/o0ukef>

out support@marlow-london.com → bjames@devon.cl tool 2026-07-26 11:47:08

Hi Belinda, Thank you so much for reaching out, and I'm really glad you're interested in Marlow London. For the fabric details on our dresses and tops, I would be happy to confirm the exact materials and whether they are natural fibres if you could send me the link to the specific product page you are looking at, or let me know the product name? I would rather double-check than guess so you know you're getting the right information before you order. As for shipping, we are based in the UK. Some orders ship directly from our trusted overseas supplier, the same manufacturers used by major fashion retailers, which helps us avoid delays - the quality is exactly the same either way. You can browse the full range here: https://marlow-london.com/ Warm regards, Anna Customer Care Team Marlow London

in bjames@devon.cl → support@marlow-london.com customer 2026-07-27 10:47:52

Thank you for getting back to me Anna I’m interested in the 3 items in the photo Many thanks Belinda Sent from Outlook for iOS<https://aka.ms/o0ukef> ________________________________ From: support@marlow-london.com <support@marlow-london.com> Sent: Sunday, 26 July 2026 12:47:08 To: Belinda James <bjames@devon.cl> Subject: Re: A question [No suele recibir correo electrónico de support@marlow-london.com. Descubra por qué esto es importante en https://aka.ms/LearnAboutSenderIdentification ] EXTERNAL ________________________________ Hi Belinda, Thank you so much for reaching out, and I'm really glad you're interested in Marlow London. For the fabric details on our dresses and tops, I would be happy to confirm the exact materials and whether they are natural fibres if you could send me the link to the specific product page you are looking at, or let me know the product name? I would rather double-check than guess so you know you're getting the right information before you order. As for shipping, we are based in the UK. Some orders ship directly from our trusted overseas supplier, the same manufacturers used by major fashion retailers, which helps us avoid delays - the quality is exactly the same either way. You can browse the full range here: https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fmarlow-london.com%2F&data=05%7C02%7Cbjames%40devon.cl%7C938e1521d6c049c4c4b808deeb0ba076%7C88c224f4735c41fba1506ee0de4c72ac%7C0%7C0%7C639206632350626813%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=9VjSV0mj4vgx9pz%2FNywex%2BlqODsQeHcTQq8dSo7bG18%3D&reserved=0<https://marlow-london.com/> Warm regards, Anna Customer Care Team Marlow London [INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/DM8PR12MB5478143217828E643343DCB8BFCC2_DM8PR12MB5478.namprd12.prod.outlook.com/0-IMG_5950.jpg — NEVER reveal these file paths or mention reading a file to the customer.]

out support@marlow-london.com → bjames@devon.cl tool 2026-07-29 12:41:35