Case #890 — Marlow London

Hi I still have not received this order. Regards Debbie On 9 Jul 2026, at 11:05, MARLOW LONDON <support@marlow-london.com> wrote:  Your order is on its way   Shipped On its way, Debbie Your order has left our boutique. Track your package below to see when it'll arrive. Tracking number 4PX3002968530930CN Carrier: Other Track now A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order at marlow-london.com . Items shipped HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Black / UK 16 (2XL) · Black / UK 16 (2XL) · Qty 1 Order number #1960 Shipping to Debbie Trigg Drybrook. Glos, United Kingdom Questions about your delivery? Reply to this email and we'll help right away.   Follow us Facebook

Hi How do i return the items please? Kind regards  Debbie Wildin FCCA On 27 Jul 2026, at 21:15, Marlow-London <support@marlow-london.com> wrote:  96 We’ve successfully delivered your order. ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ Dear Debbie, Good news — your order has been delivered! 🎉 We hope it met your expectations and that you’re thrilled with your purchase. As a little thank-you, we’d love to offer you a 25% discount on your next order — just use the code THANKYOU25  at checkout. We can’t wait to see you shop with us again soon! 💛 Warm regards, Sarah Customer Support Team Shop with 25% discount   You may also like: LONGCHAMP LE PLIAGE TOTE - BLACK € 54,95 € 100,00 Shop now LONGCHAMP LE PLIAGE TOTE - NAVY € 54,95 € 135,00 Shop now Edith | Everyday Comfort Sleeve Tee € 29,95 € 75,00 Shop now KERENZA | ELEGANT COMFORT-FIT SWIMSUIT € 39,95 € 135,00 Shop now Mini Leather Longchamp Bag € 54,95 € 150,00 Shop now Evelyn | Everyday Comfort Mesh Sandals € 39,95 € 105,00 Shop now Homepage Track your order Contact © 2026 MARLOW LONDON Don't want to receive any more emails? Unsubscribe .

Good evening My order number is in the email 1960. Unfortunately my daughter does not like the item therefore i would appreciate a full refund please. Kind regards Debbie > On 27 Jul 2026, at 22:00, support@marlow-london.com wrote: > > Hi there, > > Thanks for reaching out, and sorry to hear you'd like to return your order. > > Could you let me know your order number and the reason for the return? Once I have that, I can look at the best way to help - that might be a partial refund so you can keep the item, store credit, a free replacement, or a standard return, whichever works best for you. > > Warm regards, > Anna > Customer Care Team > Marlow London

Good morning Would you kindly confirm the return address for the items and I would like a full refund. Kind regards Debbie Begin forwarded message: > From: Debbie trigg <debbie.trigg@atcarpentry.net> > Date: 27 July 2026 at 22:16:05 BST > To: support@marlow-london.com > Subject: Re: Your order #1960 has been delivered! 🥳 > > Good evening > > My order number is in the email 1960. > > Unfortunately my daughter does not like the item therefore i would appreciate a full refund please. > > Kind regards > Debbie > >> On 27 Jul 2026, at 22:00, support@marlow-london.com wrote: >> >> Hi there, >> >> Thanks for reaching out, and sorry to hear you'd like to return your order. >> >> Could you let me know your order number and the reason for the return? Once I have that, I can look at the best way to help - that might be a partial refund so you can keep the item, store credit, a free replacement, or a standard return, whichever works best for you. >> >> Warm regards, >> Anna >> Customer Care Team >> Marlow London

Hi Anna I would like to return the item for a full refund under the consumers contracts regulations as i am within 14 days of receiving the goods. Kind regards Debbie > On 29 Jul 2026, at 13:56, support@marlow-london.com wrote: > > Hi Debbie, > > Thank you for getting back to me, and I'm sorry to hear your daughter didn't love the tankini set. > > I completely understand you'd like a refund. I'd like to suggest a couple of options first that might actually work better for you - both mean you keep the item and everything stays simple. > > Option 1: A 10% cashback straight back to your original payment method - you keep the set, nothing to send anywhere. > > Option 2: A completely free replacement from our full range if something else might work better. If this sounds good, you can browse here and let me know which catches your eye: https://marlow-london.com/collections/all > > Instead of the hassle and cost of posting something back overseas (which usually takes weeks and isn't guaranteed to go smoothly), these keep things straightforward and quick. Which of these sounds better to you? > > Warm regards, > Anna > Customer Care Team > Marlow London

Thank you Kind regards Debbie > On 29 Jul 2026, at 15:13, support@marlow-london.com wrote: > > Hi Debbie, > > I completely understand, and you're absolutely right - you have that statutory right under consumer law, and we respect it fully. > > I'm processing a full refund of your order to your original payment method right away. There's nothing you need to send back - please keep the tankini set with our compliments. I'm genuinely sorry we didn't get you something you and your daughter loved. > > The refund should land within 3 to 5 business days depending on your bank. > > Warm regards, > Marlow > Marlow London