Case #897 — Marlow London
hardhirdhami@gmail.com · order 2703 · state imported · label none yet · rung 0
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open
not set
2026-07-26 19:19:48
—
2026-08-14 19:30:08
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from decision #1931 · action=reply · 2026-07-28 11:57:11 · dry-run
Hi there,
Thanks for reaching out. I completely understand the frustration - waiting 10 days with no tracking progress would concern anyone.
The good news is that your order is on its way. When tracking shows no movement for several days, it is usually the parcel between scan points, which is completely normal for international orders. These updates often cluster - you might see nothing for days and then several scans can pop up at once.
You can follow your order here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701372934
From your order's current status, I would expect it to arrive within about 8 to 12 days. If it stays silent much longer after this, just let me know and I will look into it further.
As an apology for the frustration and uncertainty, here is a code for £15 off your next order: STORECREDIT15
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Stuck tracking for 10 days; providing real tracking link, reassurance about normal scan gaps, realistic arrival window, and shipping-complaint goodwill code per HARD RULE
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Where is my item? I want a refund. All youve done for a week is print a
label? I dont want it anymore. Please give me a refund asap
Hi , my order #2703 hasnt progressed in 10 days. Please let me know whats
happening.
Thanks
Hi there,
Thanks for reaching out. I completely understand the frustration - waiting 10 days with no tracking progress would concern anyone.
The good news is that your order is on its way. When tracking shows no movement for several days, it is usually the parcel between scan points, which is completely normal for international orders. These updates often cluster - you might see nothing for days and then several scans can pop up at once.
You can follow your order here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701372934
From your order's current status, I would expect it to arrive within about 8 to 12 days. If it stays silent much longer after this, just let me know and I will look into it further.
As an apology for the frustration and uncertainty, here is a code for £15 off your next order: STORECREDIT15
Warm regards,
Anna
Customer Care Team
Marlow London