Case #898 — Marlow London
fdwarakanath@icloud.com · order 2634 · state imported · label none yet · rung 0
Facts
A shipment from order #2634 is on the way
open
not set
2026-07-26 19:47:52
—
2026-08-14 19:30:08
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Latest draft
from decision #1753 · action=reply · 2026-07-26 19:48:19 · dry-run
Hi there,
Good news, order 2634 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701373122
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain shipping-status reply for order in 'information received' stage with real tracking link.
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Full thread
Hi I’m just wondering if the bag I’ve ordered has been dispatched and when it will be arriving?
Sent from my iPhone
> On 20 Jul 2026, at 13:21, MARLOW LONDON <support@marlow-london.com> wrote:
>
> YT2620100701373122
Hi there,
Good news, order 2634 is on its way. I can see the tracking currently shows "information received" - that's just the very first stage, it means the courier has your parcel's details and is preparing for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701373122
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London