Case #907 — Marlow London
shamita234z@gmail.com · order 3392 · state imported · label none yet · rung 0
Facts
Order #3392 confirmed
open
not set
2026-07-27 02:34:42
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1771 · action=reply · 2026-07-27 02:35:27 · dry-run
Hi Sabrin,
No problem at all! I can see you would like the Mocha colour instead. Since your order hasn't shipped yet, there is still time to make this change. I have passed this along to our team to sort this for you.
I will follow up to confirm once the update has been made on our end.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer wants to change order colour before shipment; passing modification request to team for execution.
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Hi, sorry i made mistake, is it okay if i could have a different colour, if
yes can i have the black one?
On Mon, 27 Jul 2026 at 03:28, MARLOW LONDON <support@marlow-london.com>
wrote:
> [image: MARLOW LONDON]
> <https://marlow-london.com/_t/c/v3/AAAvbg4Y4yZXLWzsqg3BKtt4CSxLxoZAZs5Trb8PoDEBax8F42dOM4VbbW2uTOdheo8GAHO_oVlt2jf4VvDOQXTu7tSetk70f963i_EOmeD5z7B7LQNsLFjW3tuD4rqXdVvL0LuOS0Ybd5ZNj6XebqL1VtFqldTdZBPG8P4_Ns1okUU-QC9-P_R-_P1XLEfhiAOl-a7CZAOHDrhLysM1JB-8J0GFbW6MXEAeXbZEbS92gSWM_4Puq3IDrVgmvZva2KUSFVIoo0tSHnUfT_RbCE4GPXdP0o6chY98WG9ZqTqCkWtUFG6E6gZl80zZDDnfv57lxV6o4n7l3_AOPqUmip9F3w==>
>
>
>
> Order confirmed
> Thank you, Sabrin
>
> We're preparing your order with care. You'll get a shipping update as soon
> as it's on its way.
>
> A gift for you · £15 store credit
>
> STORECREDIT15
>
> Use this code at checkout for £15 off your next order.
> Shop now
> <https://marlow-london.com/_t/c/v3/AAC0wkEkDmw75bku_I_qMxCcdl49YQ4vwXNuTQEQ_Hozs5ilzAUUqGewYmJghG8FwBoMkHb7OdxfdQ_YnJOdSXPfzx0ge8Tb9MpTg54WaCApRsqbyuYPN3A2Q_m_Q0kcz9nS8trBeVaBhOK4v1LZAQp2qLCayOlbKnLprRdwKMoD65Uyi5gMi5MXv8uetkuYIHcbjrCQmUYhNL7Ryc9BM3Jv6UfS2JiyjAadnSZkUlcYzK9qHn-cQ3K7XBkbFopw_MIn5H7Hu9g7PWnZjXZh6RjmHtR8Zmsf9n2FNpBsu_uJq2d-PS_DJ3dnaPIcqgAeAnvd6S4qcoNLgU7Cu7UEku3CcPo=>
>
> Order number
>
> #3392
>
> Order summary
> LONGCHAMP LE PLIAGE TOTE - TERRA - Terra
> Terra · Qty 1 £54.95
> Subtotal £54.95
> Shipping £0.00
> Total £54.95
>
> Shipping to
>
> Sabrin Mohamud
> 385a Green Lanes
> N4 1EU London
> United Kingdom
>
> Payment
>
> View order
> <https://marlow-london.com/_t/c/v3/AACFiMVjVUoRvrLrTcehZkCiEOc0hjgHtSVcafKEKctBBuz3DpkhYJr8-7HMRKuocIw2w_Obfzaq95jeutTBcfmohpvTOPzhj_92EE7RX7BxLmVaOEMOnrkrqlOCVBdRdelAAeqr50x5xn4r-kgXrtHI0Qe91dzRsGXhC1BtuYpiKnX3Z7ayXWo9008TpJp2Qpv_lsM3aLqsdxS94BM8gKmDfg7UjjuGPXlZ2T7yom3VeGv1-h_VoLeHIS-0V-HclbB5rXh0InUt1RWdDFIZWW8KINlaELuaLaeucMcacT7m-hdu48oBP-19GMadaerlXwfPZE-iTr7YhNMaFP6TqxrUVDCrqoWEDGT7zPOYdw61x_A_V-4sjfg6OCeuuEdaRaoRodzm5NmiqhrQViUUizX0eVy7xc9o-umfEpQXdad7PniGImTgUJ_qMq86u_3Vkq-xmaE1gGD1KUZj6uoeCidsG7UIAl1fWANjg5OAIvlkhW30x8gdj5OeTeWzAOFqQbgFc4wHoka1wpAe8sCOhEFDxIeQtd5Grx07qFmJYZlDFUgMo2XYpdefSvchjy1CxkMshK6K6MlFGFHtHNYL0pfjkIpLJoSOfgk54wkvVNrC2x0dc4GaQ-Fh9T4OQR2f6ACi6VMbdHOjqXrzpYGjamJcnF2Y7M2xPkg4w6Nh9n-P1lvRfAOPC-HXm5jujIG2QGJgPyJxfLlDXoz-AGiYCoo_xQBoPB6-gb1IcbQ6nCEGtWKEct5fo4yOlSpPvm_tIcg2qm5gvXOigaMEWTL6QemzH-_hqVaxR9wFiHpEEPhcVXUO0bq-51udZb9nY8epKd4F-tUlJHGeXFJvWj1T3LM5TEuooN7ezAw6oOKREYa16fzqOjC2V23Yl0jiPWmUI32MlIAmH_N15MfdGmJES63JUTqdSLHWAEWOU0tUij8yijHXdFflCHqf8BU2GccCvjYE-Fih538cwxTdEsn2vOkUQ8DozAmUkHoayWwMt0TkhKph_WabB5bZLoy2Q8wLiDcTHZrUc3zBRY239pCUBoK_7YkGfn2T6rAZT1XjFT-PLaIsfuwBlbfNuC7VkJ-eZ2SPb_pHZowDBjTHgVnKWWJfWy024m0mTU4kWHjcDIRVmGpvt3Y5ftBz6Rx6VNDq2STin4B_GreC_HlAKvtp4eCZJPe9WE0SM5tePYyl-0LSqfO7ZKFJA4LlEaj6azp7QcmFEG8p0dy97a78KIsRd98CkqEzrKhTXMuHWyxy8zotO98Y67qtprnQNAZW7cVTLKmUZgA4Ckg6wZYvaxOvapl_fyuCKBfmZxBXxSA3CxoR3mhf1RIz2JpCgX7yM6pJjY3pMhnf4RTBYH2EnaMeGcbN3baTFsAyZQTZX31rnnDM-bd9otCbC08OVqajd0knhR8HLztLLrWxSxxVxeRID_oeXuUHTWnE0hdYQ5MtyHqcnCt5dheDUgVAFOSGdCpvzy7GBlemy5TleF5ZroD96aOW_TFYIz_zfMpdUBf98GlbJYc85eykpL8GpHANwYXLNvNsiaIYuF_5WcLGlcsuXdzFHk1Td80Rvy8=>
>
>
>
> Follow us
> Facebook
> <https://marlow-london.com/_t/c/v3/AACwP15Mkov9rzSf9Egr0nQMrX0BXlKrgt3TjR_LBHs3BDwNPFppBPFLtoqwl9y8mbt2WeFVLAxrjMR_10jqsQUC-W2mB4Ev1sxMkO8s2oF_m5OBbYSxwcd5XM7zqvw_FQmKLlnz91ZN41RsV-wuQjznVeVsyt2lS_hcD79AXq8BNl3C6iG5sxc88IPTkfn3wizm0b7n5kwY7q8WqljTxcNZ11gnqT_IHtYRonItWxbyKND3QfD0fPwuoKcSbRnpXu4aLrY1XrSrrniJHTxMbeYXNdE8HgTBPkXrCbg-rgA5-6LWCZLnVtBPXAys53sN5XbBEu7STITWuKQ=>
>
Or mocha
On Mon, 27 Jul 2026 at 03:33, Sabrin Mohamud <shamita234z@gmail.com> wrote:
> Hi, sorry i made mistake, is it okay if i could have a different colour,
> if yes can i have the black one?
>
> On Mon, 27 Jul 2026 at 03:28, MARLOW LONDON <support@marlow-london.com>
> wrote:
>
>> [image: MARLOW LONDON]
>> <https://marlow-london.com/_t/c/v3/AAAvbg4Y4yZXLWzsqg3BKtt4CSxLxoZAZs5Trb8PoDEBax8F42dOM4VbbW2uTOdheo8GAHO_oVlt2jf4VvDOQXTu7tSetk70f963i_EOmeD5z7B7LQNsLFjW3tuD4rqXdVvL0LuOS0Ybd5ZNj6XebqL1VtFqldTdZBPG8P4_Ns1okUU-QC9-P_R-_P1XLEfhiAOl-a7CZAOHDrhLysM1JB-8J0GFbW6MXEAeXbZEbS92gSWM_4Puq3IDrVgmvZva2KUSFVIoo0tSHnUfT_RbCE4GPXdP0o6chY98WG9ZqTqCkWtUFG6E6gZl80zZDDnfv57lxV6o4n7l3_AOPqUmip9F3w==>
>>
>>
>>
>> Order confirmed
>> Thank you, Sabrin
>>
>> We're preparing your order with care. You'll get a shipping update as
>> soon as it's on its way.
>>
>> A gift for you · £15 store credit
>>
>> STORECREDIT15
>>
>> Use this code at checkout for £15 off your next order.
>> Shop now
>> <https://marlow-london.com/_t/c/v3/AAC0wkEkDmw75bku_I_qMxCcdl49YQ4vwXNuTQEQ_Hozs5ilzAUUqGewYmJghG8FwBoMkHb7OdxfdQ_YnJOdSXPfzx0ge8Tb9MpTg54WaCApRsqbyuYPN3A2Q_m_Q0kcz9nS8trBeVaBhOK4v1LZAQp2qLCayOlbKnLprRdwKMoD65Uyi5gMi5MXv8uetkuYIHcbjrCQmUYhNL7Ryc9BM3Jv6UfS2JiyjAadnSZkUlcYzK9qHn-cQ3K7XBkbFopw_MIn5H7Hu9g7PWnZjXZh6RjmHtR8Zmsf9n2FNpBsu_uJq2d-PS_DJ3dnaPIcqgAeAnvd6S4qcoNLgU7Cu7UEku3CcPo=>
>>
>> Order number
>>
>> #3392
>>
>> Order summary
>> LONGCHAMP LE PLIAGE TOTE - TERRA - Terra
>> Terra · Qty 1 £54.95
>> Subtotal £54.95
>> Shipping £0.00
>> Total £54.95
>>
>> Shipping to
>>
>> Sabrin Mohamud
>> 385a Green Lanes
>> N4 1EU London
>> United Kingdom
>>
>> Payment
>>
>> View order
>> <https://marlow-london.com/_t/c/v3/AACFiMVjVUoRvrLrTcehZkCiEOc0hjgHtSVcafKEKctBBuz3DpkhYJr8-7HMRKuocIw2w_Obfzaq95jeutTBcfmohpvTOPzhj_92EE7RX7BxLmVaOEMOnrkrqlOCVBdRdelAAeqr50x5xn4r-kgXrtHI0Qe91dzRsGXhC1BtuYpiKnX3Z7ayXWo9008TpJp2Qpv_lsM3aLqsdxS94BM8gKmDfg7UjjuGPXlZ2T7yom3VeGv1-h_VoLeHIS-0V-HclbB5rXh0InUt1RWdDFIZWW8KINlaELuaLaeucMcacT7m-hdu48oBP-19GMadaerlXwfPZE-iTr7YhNMaFP6TqxrUVDCrqoWEDGT7zPOYdw61x_A_V-4sjfg6OCeuuEdaRaoRodzm5NmiqhrQViUUizX0eVy7xc9o-umfEpQXdad7PniGImTgUJ_qMq86u_3Vkq-xmaE1gGD1KUZj6uoeCidsG7UIAl1fWANjg5OAIvlkhW30x8gdj5OeTeWzAOFqQbgFc4wHoka1wpAe8sCOhEFDxIeQtd5Grx07qFmJYZlDFUgMo2XYpdefSvchjy1CxkMshK6K6MlFGFHtHNYL0pfjkIpLJoSOfgk54wkvVNrC2x0dc4GaQ-Fh9T4OQR2f6ACi6VMbdHOjqXrzpYGjamJcnF2Y7M2xPkg4w6Nh9n-P1lvRfAOPC-HXm5jujIG2QGJgPyJxfLlDXoz-AGiYCoo_xQBoPB6-gb1IcbQ6nCEGtWKEct5fo4yOlSpPvm_tIcg2qm5gvXOigaMEWTL6QemzH-_hqVaxR9wFiHpEEPhcVXUO0bq-51udZb9nY8epKd4F-tUlJHGeXFJvWj1T3LM5TEuooN7ezAw6oOKREYa16fzqOjC2V23Yl0jiPWmUI32MlIAmH_N15MfdGmJES63JUTqdSLHWAEWOU0tUij8yijHXdFflCHqf8BU2GccCvjYE-Fih538cwxTdEsn2vOkUQ8DozAmUkHoayWwMt0TkhKph_WabB5bZLoy2Q8wLiDcTHZrUc3zBRY239pCUBoK_7YkGfn2T6rAZT1XjFT-PLaIsfuwBlbfNuC7VkJ-eZ2SPb_pHZowDBjTHgVnKWWJfWy024m0mTU4kWHjcDIRVmGpvt3Y5ftBz6Rx6VNDq2STin4B_GreC_HlAKvtp4eCZJPe9WE0SM5tePYyl-0LSqfO7ZKFJA4LlEaj6azp7QcmFEG8p0dy97a78KIsRd98CkqEzrKhTXMuHWyxy8zotO98Y67qtprnQNAZW7cVTLKmUZgA4Ckg6wZYvaxOvapl_fyuCKBfmZxBXxSA3CxoR3mhf1RIz2JpCgX7yM6pJjY3pMhnf4RTBYH2EnaMeGcbN3baTFsAyZQTZX31rnnDM-bd9otCbC08OVqajd0knhR8HLztLLrWxSxxVxeRID_oeXuUHTWnE0hdYQ5MtyHqcnCt5dheDUgVAFOSGdCpvzy7GBlemy5TleF5ZroD96aOW_TFYIz_zfMpdUBf98GlbJYc85eykpL8GpHANwYXLNvNsiaIYuF_5WcLGlcsuXdzFHk1Td80Rvy8=>
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>> Follow us
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Hi Sabrin,
No problem at all! I can see you would like the Mocha colour instead. Since your order hasn't shipped yet, there is still time to make this change. I have passed this along to our team to sort this for you.
I will follow up to confirm once the update has been made on our end.
Warm regards,
Anna
Customer Care Team
Marlow London