Case #908 — Marlow London
theo_holmes@cbre.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 27 July 2026 at 06:40
open
not set
2026-07-27 05:41:32
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #1774 · action=reply · 2026-07-27 05:42:14 · dry-run
Hi Theo,
Thanks for reaching out! I've matched your details and found your order - order #2948, placed 22 July. I can see the tracking currently shows "information received," which means the courier has your parcel's details and is preparing it for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow the progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620400700243924
Right now we estimate it to arrive within about 7 to 12 days. If it's still stuck after about a week, just let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Shipping status question on a fulfilled order with active tracking. Found order via name search (email variation); provides tracking link and honest early-stage status.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Theo Holmes
Email:
theo_holmes@cbre.com
Body:
Please confirm where order number LSO-20260722-5732.
Ordered last Wednesday and now update on shipping progress.
Thanks
Hi Theo,
Thanks for reaching out! I've matched your details and found your order - order #2948, placed 22 July. I can see the tracking currently shows "information received," which means the courier has your parcel's details and is preparing it for pickup. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow the progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620400700243924
Right now we estimate it to arrive within about 7 to 12 days. If it's still stuck after about a week, just let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London