Case #910 — Marlow London
sorin_tania@yahoo.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 27 July 2026 at 07:25
open
not set
2026-07-27 06:25:16
—
2026-08-14 19:30:08
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Latest draft
from decision #1785 · action=reply · 2026-07-27 08:40:06 · dry-run
Hi Florentina,
Thanks so much for following up with those measurements - I would be happy to help you find the perfect bag!
To make sure I point you to exactly the right product and size, could you send me the link to the bag you have been looking at on our website, or just let me know the product name? I would rather double-check than guess on something you are about to spend money on.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Pre-sale product spec question with ambiguous product - asking for link or name per case (11).
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Florentina
Email:
sorin_tania@yahoo.com
Body:
I dear,i want it to ask with onestly it longchamp bag
genuine and you had a different size available
Hi Florentina,
Thanks so much for reaching out, and what great questions!
What we sell are manufacturer-direct bags in similar styles, made by the same kind of manufacturers that produce for well-known retailers - which is exactly why the price is so much lower. The saving is in the supply chain (buying direct, cutting out the middlemen), not in the make or the materials. Rest assured, the quality does not go backwards.
As for sizing, I would be happy to help you find the right fit. Could you send me a link to the specific Longchamp bag you have been looking at, or just tell me the product name? That way I can check exactly what sizes we currently have available.
Warm regards,
Anna
Customer Care Team
Marlow London
I looking forHandbag M aproxima 30 × 28 × 20 cm (L × H × l)
Yahoo Mail: Search, organise, conquer
On Mon, 27 Jul 2026 at 7:26, support@marlow-london.com<support@marlow-london.com> wrote: Hi Florentina,
Thanks so much for reaching out, and what great questions!
What we sell are manufacturer-direct bags in similar styles, made by the same kind of manufacturers that produce for well-known retailers - which is exactly why the price is so much lower. The saving is in the supply chain (buying direct, cutting out the middlemen), not in the make or the materials. Rest assured, the quality does not go backwards.
As for sizing, I would be happy to help you find the right fit. Could you send me a link to the specific Longchamp bag you have been looking at, or just tell me the product name? That way I can check exactly what sizes we currently have available.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Florentina,
Thanks so much for following up with those measurements - I would be happy to help you find the perfect bag!
To make sure I point you to exactly the right product and size, could you send me the link to the bag you have been looking at on our website, or just let me know the product name? I would rather double-check than guess on something you are about to spend money on.
Warm regards,
Anna
Customer Care Team
Marlow London