Case #918 — Marlow London
yasmin.d.92@hotmail.com · order 2952 · state imported · label none yet · rung 0
Facts
New customer message on 27 July 2026 at 09:52
open
not set
2026-07-27 08:52:48
—
2026-08-14 19:30:08
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Latest draft
from decision #1788 · action=reply · 2026-07-27 08:54:09 · dry-run
Hi Yasmin,
I can see how urgent this is - with your daughter's birthday tomorrow, this present is really important, and I understand the pressure you're under.
I've just checked your tracking for order 2952 (the Longchamp Le Pliage tote in black), and your parcel is on its way. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620400700443128
With our current shipping times at 8 to 12 days, I have to be honest - it is very unlikely to arrive by tomorrow. I don't want to give you false hope on this one. However, parcels do sometimes move faster than expected, so there is a slim chance it could arrive in the next day or two.
As a genuine apology for the disappointment of the tight timing around such an important day, here is a code for your next order: STORECREDIT15
Do keep an eye on the tracking - you should see updates as it progresses. And if you'd like to touch base tomorrow and it hasn't arrived yet, I'm here to help and we can look at what options we have.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Shipped WISMO with birthday deadline tomorrow; order fulfilled with real tracking. Honest about unlikely arrival by deadline, includes tracking link and shipping-complaint goodwill code.
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You received a new message from your online store's contact form.
Country Code:
GB
Name:
Yasmin Davies
Email:
yasmin.d.92@hotmail.com
Body:
Order number 2952
I placed an order last week and I still haven’t received it. My
daughter’s birthday is tomorrow and it’s her birthday present so
I urgently this bag. Can I have an update please?
Kind regards
Yasmin
Hi Yasmin,
I can see how urgent this is - with your daughter's birthday tomorrow, this present is really important, and I understand the pressure you're under.
I've just checked your tracking for order 2952 (the Longchamp Le Pliage tote in black), and your parcel is on its way. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620400700443128
With our current shipping times at 8 to 12 days, I have to be honest - it is very unlikely to arrive by tomorrow. I don't want to give you false hope on this one. However, parcels do sometimes move faster than expected, so there is a slim chance it could arrive in the next day or two.
As a genuine apology for the disappointment of the tight timing around such an important day, here is a code for your next order: STORECREDIT15
Do keep an eye on the tracking - you should see updates as it progresses. And if you'd like to touch base tomorrow and it hasn't arrived yet, I'm here to help and we can look at what options we have.
Warm regards,
Anna
Customer Care Team
Marlow London