Case #926 — Marlow London

chloedavis040619@gmail.com · order 2615 · state imported · label none yet · rung 0

Facts

Subject

Order #2615 confirmed

Thread status

open

SLA due

not set

Opened

2026-07-27 10:23:19

Closed

—

Last updated

2026-08-14 19:30:08

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Latest draft

from decision #1802 · action=reply · 2026-07-27 10:24:55 · dry-run

Hi there, Thanks for reaching out, and I'm sorry to hear your order is running late. I completely understand the frustration. Good news, your order is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701571667 As an apology for the delay, here is a code for £15 off your next order: STORECREDIT15 If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Fulfilled order with tracking; customer asks delivery status citing delay. Shipped WISMO with goodwill code per HARD RULE for shipping complaints.

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Full thread

in chloedavis040619@gmail.com → support@marlow-london.com customer 2026-07-27 10:23:19

Hi, please can you confirm when my order will arrive please as it is late. Thank you On Saturday, 18 July 2026, MARLOW LONDON <support@marlow-london.com> wrote: > [image: MARLOW LONDON] > <https://marlow-london.com/_t/c/v3/AACJTzlOvIHbyHevg5lIqGHtA5QuhilT0SZm5TgLx0JosiV1QJcKW1GYWDYZ_MSnrar_kTCBpCTpG4mqYlAR6oaxCergou5pOJz4qEPTXiFCeVK7BL8XsHX2i2lDhiv19Op0HbtFKpZAkI-zgkbUTEulQsb0dVygEuE_IRxpaizlAe0Fte3Gm98sL4EMjP_2Uvr3Oy8NPh22_H7U20iT7RgH3Bh59GjPf0hjJAOclRkHbMO9i3_XTfzNX2AQLTC0kysQ4BIJiDtW8y-jg3Mvn3bQDpScGyqhFZIoMNL6v39NEHqQT5Yt0kU75ET29oFmy_AdqNOcm9YxTWobYV8qoeb-EQ==> > > > > Order confirmed > Thank you, Chloe > > We're preparing your order with care. You'll get a shipping update as soon > as it's on its way. > > A gift for you · £15 store credit > > STORECREDIT15 > > Use this code at checkout for £15 off your next order. > Shop now > <https://marlow-london.com/_t/c/v3/AACv9sV4TWYau0A5h4iu9k3dF3ddNwcD_rpAxE5yFPQ-3TKjbNspHBbGs1hmUQ0beku3wSsjZHQa6Z_ehhHNQqyLA_p5Jr0UBmJa0C5ndVikpCXqrSv181Wu0lfBfJbpKFxC4z4KxRG0DKMb-he5E0GXEmfnQt9-7F40k7kjFMdO9fJ0dwK7VQAC0V_KJ7Oj_AstPny57EZXS88Br72dyBpJlz4yGZdCZVP_KWufKNlByOJ2-mRjDZ_VdudlmPyZCYOJB-T-KL1ET2HUhOchShZ3HRjXurTyE4e9LoHz-vv7Cjz45KMHzgHmxFWH3Su-uZw5aiLtHlBugX8_CLLSgmAGGfA=> > > Order number > > #2615 > > Order summary > Mini Leather Longchamp Bag - Noir > Noir · Qty 1 £54.95 > Subtotal £54.95 > Shipping £0.00 > Total £54.95 > > Shipping to > > Shufa Hafiz > 54 Rogers Estate > E2 0JZ London > United Kingdom > > Payment > > Shopify payments > View order > <https://marlow-london.com/_t/c/v3/AAAyb8anuyS6vjtgONdxUUFN10YB2acIrfgjO2_a7CW9EwOMWuYiLUvaR_LPFQsVKy3CCSqfBi_XOvqyLOhlz26Q5VQNBJIIt_f3rRqTDWPNm8KpZ5g4uT5Nkyj8VEIjWgbk0t2hqhh2j55SP__fedZndfFuFP4xhbV5a8zy-KMlELSgMVEEvSfGt_M7OebTod5Rd3wIVr-Ucx5o8YZ9s62xbUuL8FAuYxhc2FcBAkF0u3JSVBpauBOZMJlyLJv8IFVjZOHYjNbSeqnb5eI4N_OEElkyiqTyYrcJr29yWQ4-_GpB0qePClFTwmoq0HvnnhqmlEd4R-nGAqxm9dqYFEBjbeyjxXrYvYJV8J4R4PY-3yeO9K2QgfIbi-Gf_Sfnt-r00zl4_3tk2noR2Q4ehWy1UnFHTH2dyaIl6B7q4HS9FFNSWVrifM50v9nzjbDQOUSQiBUj0EbrRw-AAY3JXlHjkU7KdeFHBRHxbMK5OcSsXFxlGUUBptteK-TdcZ2IdDmQMDQbyQ0w_SOulGOYyFPi4A8rtwcv9o8TLNkng7Gy88MwuYn4FQo0-ChufRp1US22te5G4fm_sRkbpYuFpEWT-SmUpTRB6nTxw35xxBVwTOe3iJADL-S9F053MtVFhUD3XBuis0JXrop5DGO_kPZaF4JCAdbnLrvPYFc22FwgaAz6Eaiz6PR5euYq0-bD1oPEzgczRnYULGdhovifJV4vznF3uzSPNIh_7s-uTpPWz13-n-ucyoF5iIG_GWM_05Biovf1YSqlb-WJ-I7pLHx5FyvUGuScUTIxEkgUq9v_W94RPOmYCCp-PaHxzJYk4O767NQDy90vgEDqlimiId_yzzb2vDnprfVUdERaT1FSi_qcnB4sWXVaTaYUAbFdLlRftSmyFhj9IsbJBSNvXbeWK0Hpke9iGUNxch4ypEF-ITHZ1ZU815vM8op8qzH3sM2pBtRZF_k9t1wKWpwD0nXh8EWreKTX4dI280AdKWHT2l6__L05vHtabYSpZJzFVJr3imxhKRx_AXuEgM3M_eM_SpVC6uVZNB2puysxMPoR0vE9ZuEQa0IiXW8PwMyLOfzUPZRDecC5kGljQjt6Wsg-WF7Zmg1PItzn8JmdZ0_xnqAPAUBlztyw9lnInJi2s_K6yf-1oy_Y1WgsmzeazmCr8ibUCNX8mt1Yhq5smfxl1BghLIWQDQ0vy4JPC2iB-BDiVgjbKgAlLzRKaoJEQGKndntGZy2btvAWcNNJGcD230-pFxF-n_T13fKMcaZw7KBBbsouWuOXUnEozY1l0orHW5SXdya4LuDLzB3jExIptoFxoy3I-z-7E89lwugREYa4ViFkCAqR3xXQ04fb9cX8g6hY9WCP7RjmD3VFOE1GHYiLh-nPk4FVF_Kfhr7ZtYTuM4yosrvPs600T4d3kjiYhl9Fkgya70RlfkifgtaMswy2zuuCGIyuqjFpLjAB4miLcJQFEN_WUNIITZFzQkH01_EmUSMhcO7cqKZb7HnSWdnAXWBAwCs1uDNMMDPJsW8Mrwi4ByHWDSvgOHOSMRMDM3T6qmrbmtY=> > > > > Follow us > Facebook > <https://marlow-london.com/_t/c/v3/AADSCgspw0SglzNHRyT68o0NZ9qsfFuFHeAFWJJWWu73WwMEHOBDvRfUS4I1J2EB2tF7yJ3HQZa0sK1oZMTb9gV1INvInee2oM9NWAzaOrJeAz0bZYr1yxTIgziukIBybVEcvgOC7SIlK137XFS3plouKdHazowWoxiwYEaBi8oCwOJAVzEgIRuL52QqjzUl6q4K6ckEkpzMQqHIyWLA4jPp6L8rNt2kA0o0Nb8UuNDXXNvdlMMpFMBFXoF12hc5bG_luuVG37OljMJk3_mvN29qWQEey3Gjz20rdrAO28ANpUYFzJXdgWtbsHjMAUQwoPsn4wn7GCVcr4Q=> >

out support@marlow-london.com → chloedavis040619@gmail.com tool 2026-07-27 10:24:56