Case #927 — Marlow London
val.coyle1@gmail.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 27 July 2026 at 11:28
open
not set
2026-07-27 10:31:07
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1809 · action=reply · 2026-07-27 11:13:41 · dry-run
Hi Valerie,
Thank you so much for getting back to me with those extra details - that's really helpful.
First, I'd recommend checking the spam or junk folder on dfcoyle47@gmail.com, as confirmation emails do sometimes land there by mistake.
You're looking for an order placed on 10 July for £39.95 - a blue fit swimsuit one piece to be delivered to 2 Peninsula Crescent, Me39gr. I'm going to check this through with our search team right now using both email addresses you've provided, and I will come straight back to you as soon as I have an update.
Because it's been a couple of weeks with no confirmation, I'm going to make this a priority. You should hear back from me within the next few hours.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Unable to locate order in system; customer provided two email addresses, delivery address, order date (10 July), amount (£39.95), and item details. Requires human Shopify search to find order and determine if lost, unconfirmed, or under different email.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Valerie Coyle
Email:
val.coyle1@gmail.com
Body:
Bought a tanking swimwear on the 10Th July not received
it as of yet 39.95
Hi there,
Thank you for reaching out, and I'm sorry your order hasn't arrived yet. I'd love to help look into this for you.
So we can check the status, could you please share the following:
1. Your order number
2. The email address or full name used at checkout
3. The approximate date you placed the order
As soon as we have those details, we'll be happy to look into this for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi my husband thinks he put his email on it dfcoyle47@gmail.com,we can't
find the order number but £39.95 went out on the 10th July our address is
2,Peninsula crescent, Me39gr.it was a blue fit swimsuit one piece 65%
of.Regards Valerie Coyle
On Mon, 27 Jul 2026, 11:32 , <support@marlow-london.com> wrote:
> Hi there,
>
> Thank you for reaching out, and I'm sorry your order hasn't arrived yet.
> I'd love to help look into this for you.
>
> So we can check the status, could you please share the following:
> 1. Your order number
> 2. The email address or full name used at checkout
> 3. The approximate date you placed the order
>
> As soon as we have those details, we'll be happy to look into this for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Hi Valerie,
Thank you so much for getting back to me with those extra details - that's really helpful.
First, I'd recommend checking the spam or junk folder on dfcoyle47@gmail.com, as confirmation emails do sometimes land there by mistake.
You're looking for an order placed on 10 July for £39.95 - a blue fit swimsuit one piece to be delivered to 2 Peninsula Crescent, Me39gr. I'm going to check this through with our search team right now using both email addresses you've provided, and I will come straight back to you as soon as I have an update.
Because it's been a couple of weeks with no confirmation, I'm going to make this a priority. You should hear back from me within the next few hours.
Warm regards,
Anna
Customer Care Team
Marlow London