Case #931 — Marlow London

Hello, I was just wondering if you could help me? I placed an order on the 15th July (#2323) for a couple of swimsuits. Do you know if they will be delivered soon as I need them for Friday. Many thanks, Harriet Sent from Outlook for iOS<https://aka.ms/o0ukef>

Hi Anna, I received my order today. Thank you. Would it be possible to return one of them though please? Could I return the black LIADAN bikini please? Many thanks, Harriet Sent from Outlook for iOS<https://aka.ms/o0ukef> ________________________________ From: support@marlow-london.com <support@marlow-london.com> Sent: Monday, 27 July 2026 12:25:45 To: hattybrooke@hotmail.co.uk <hattybrooke@hotmail.co.uk> Subject: Re: Order tracking Hi Harriet, Thanks so much for reaching out, and I completely understand - Friday's coming up fast! I can see your order #2323 is on its way. You ordered on the 15th, so we're now at the end of our standard 8-12 day shipping window, which means your swimsuits should be arriving any day now. Friday is definitely still possible, though I can't guarantee it with international delivery. You can track it right here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002989002164CN As a little gesture for the tight deadline, here is a code for £15 off your next order: STORECREDIT15 I really hope it lands in time for you. Warm regards, Anna Customer Care Team Marlow London

Hi Anna, It just doesn’t suit me, so I’d like to return it please? Many thanks, Harriet Sent from Outlook for iOS<https://aka.ms/o0ukef> ________________________________ From: support@marlow-london.com <support@marlow-london.com> Sent: Wednesday, 29 July 2026 15:04:39 To: hattybrooke@hotmail.co.uk <hattybrooke@hotmail.co.uk> Subject: Re: Order tracking Hi Harriet, Thanks for reaching out, and I'm so glad your order arrived safely! I'd be happy to help you with returning the black LÍADAN bikini. To find the best way to help, could you let me know the reason for the return? Once I have that, I can look at the best options - that might be a partial refund so you can keep the item, store credit, a free replacement, or a standard return, whichever works best for you. Warm regards, Anna Customer Care Team Marlow London

Hi Anna, Thank you! Would it be possible to go with option number 2 please? Could I go with the Bronwen 2-in-1 high waist tummy control bikini in green and black please? And in a size 10? What should I do with the other bikini? Many thanks, Harriet Sent from Outlook for iOS<https://aka.ms/o0ukef> ________________________________ From: support@marlow-london.com <support@marlow-london.com> Sent: Sunday, 02 August 2026 14:51:07 To: hattybrooke@hotmail.co.uk <hattybrooke@hotmail.co.uk> Subject: Re: Order tracking Hi Harriet, Thanks so much for getting back to me, and I completely understand - not every piece works for everyone. Before we sort a return, I'd love to offer you a couple of better options. We can either: 1. Put 10% of your order back onto your original payment method and you can keep the black LÍADAN bikini with our compliments, OR 2. Send you a free replacement - if that sounds good, browse our full range here and tell me which one catches your eye: https://marlow-london.com/collections/all Which would work best for you? Warm regards, Anna Customer Care Team Marlow London