Case #937 — Marlow London
jharcher25@gmail.com · order 1928 · state imported · label none yet · rung 0
Facts
Order #1928 confirmed
open
not set
2026-07-27 13:04:37
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #2281 · action=reply · 2026-07-30 13:24:58 · dry-run
Hi Juliet,
Brilliant, thank you so much for confirming. I'm delighted we could sort this out for you.
I'm processing a 10% cashback to your original payment method right away. The cashback should land within 3 to 5 business days, though the exact timing can vary depending on your bank or payment provider.
Please do enjoy your tankini set, and do get in touch if there's anything else we can help with.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer has accepted the 10% cashback offer on order 1928; attaching refund action for operator to execute.
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Actions on this thread
| Kind | Status | Preview | When |
|---|---|---|---|
| refund_percent | executed | Refund 10% of order #1928 = £4.00 (order total £39.95, already refunded £0.00, NET AVAILABLE £39.95) to the original payment method (shopify | 2026-07-30 13:24:58 |
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Full thread
Hi
Please can I arrange a refund for the below order as it arrived after my
holiday. It has not been tried on.
Thanks
Juliet
---------- Forwarded message ---------
From: MARLOW LONDON <support@marlow-london.com>
Date: Wed, Jul 8, 2026 at 2:30 PM
Subject: Order #1928 confirmed
To: <jharcher25@gmail.com>
[image: MARLOW LONDON]
<https://marlow-london.com/_t/c/v3/AACxD924zIBETTxA0kyS5PlpM97FWwwa-rRBTwzBhMVxvHd6DA-jfCuwqjhP0LTxRT9luBbl7nvxo4uUh8jw3pzMlK6iMPpZGmHw83WaD2VuwVjFI5JgQ7BKJpqcnMLqlHs2-lEEQW9FaYL-LnFYF9QcHKSzV3UMnMUDe7QB8cEXen_tujcnwewihNFom_F_cTg4v-Xu4bJAJ9g1qp7R7RosVvkNDrRuXiqp293fdj1ohKgY0QTckGD0ikffROdFJLRuqfmCIzw4jil7-b2flok-UwHOzLwYUcFDzXHW53oz-zV3w0rV5beftiKneVatRbSB9FbMV1UKmJdC1a8bldx6SA==>
Order confirmed
Thank you, Juliet
We're preparing your order with care. You'll get a shipping update as soon
as it's on its way.
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order.
Shop now
<https://marlow-london.com/_t/c/v3/AABRxgrJqZwRrzoHjt9E_qHSUXKfH9YwiaT4u_thsswMVwPSGdoth6egcrDnUBIa-s5ydZI66xcAq7-iBau-0kt20fPd98bIXVkCOuUOXk6iAyvzIigyn3Y5XZq9bDcBrAClh-_8_rLR5w9qGj_47TBhmOnTaiVNpp-983a_v_MTB3ftcTjXclxSWgn7YmK5_ytORslKOMZZVsAhDgdtqa9RgbxssFCTrEXey1qr3utGdjFanewiEyjvPu3-mwtG_0AgAi0E4vdy05PPauaYBykWQ15sAdu_M901mTOPe71pD3lxNaBMGmwt84iWlEXZy77CfAPdpAP6bib3nGOeorpWXcU=>
Order number
#1928
Order summary
HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS - Navy Blue / UK 14
(XL)
Navy Blue / UK 14 (XL) · Qty 1 £39.95
Subtotal £39.95
Shipping £0.00
Total £39.95
Shipping to
Juliet Archer
9 Bell Bank View
BD16 2RL Bingley
United Kingdom
Payment
Shopify payments
View order
<https://marlow-london.com/_t/c/v3/AADawjwy4NZngTlSprSt_FQ0kTYpFIVk1vnSpBN8qdkbIWINbTkXg8nm34LyzStIDIUvdSa1wLzjnu0Og_P-St9ztWVpviuBsKQAdezW1O2XrIgbb-wTFj5OCqRYUvgMSAAoUguVTyfy6o1i79nFibuhcpuB0tKeOkGgJq4FH3Sp0QmWvGCLP4RhKoW7wDakiWbI9kWmrT98xuNYZnQ9CtEUF-dQONczGIuydzWgn3HgE7yJViKAnsKOJfpUOarCjoxCwPiMZLi3ykCjxcrgMSFp3OKiTr-USjqhzi5_uCiZXaTkaL5jGMiJ3T5AqF-TF7DRAHlXyb_BuNv8XCLKYL2DYbbyz98ulpRIanboxH8nhSfdX6k8bPKSHck7DRM1bJqmPX20gWpAxhgqoelLFjbABKjWmh3ewYf_ZHxu26k0WJ3IiXAEpbuQm94E_tqpruFnGsYGQM5V0vMplsSbXOgFmYy4jkIUAIAKGeXC35Q60ybVHPdy0uKe8Nv2JMYoi2Shh8e7LfpnO4QaL-mmF7RJ4mvCeEK4mjHrZff2siM2l4xPfm8Cs3QO0NdEgwI0XpmBP6NpauT7-a6VP-fiXU9Ce_Ew_AJKlQXG0mBJs9kFFi-HIM9pj52UxTtGVMPdnVF7IfuYXXc-zO4kaKtL8u2NBLbW1RZKk4yuGvL7JvwhEy0bXiGmSaB5o4SNkXwOni_2upoLO1ARR3Rl8iyRC_H55O-Ve0RfbkGLxEOnBQcLsu6SGN6Y6yShdNO0cx13-jHhe8RbgYMAz6ZnhOOHzctDV1y-QAHFmlwSgnaR6BdE-kHcPbLx-VtbtxWN3Vv5EtrE3kUfqqZfUSjhBApTPWVsKq3__8nHOjdhSPGcNJE1gnvxhFz3t-yuEp-qxr6kC2nCOluG_q3YoePxuSrN4mAnNTfqISDE_B5yX-IaQEustPvOyBk_X224N0pQK8qU8JynmCBnjzWVijYgcOjf26SxZ5uaCrED8fN9I-REEclD_ndJQqaaLNHZOH0_BK5oA-diqiEUvFUsOjrg_5-fJRjpsC-PpZDqCsYf6FhTEumzeSjXohzMIDFylg6DtY9PFnBXAwALlMYJteDIkDdiINGIupM3tJ44-UxHvVDjioWfSFEQfnRJaqFh4FCMK-7XU3Cy0d4073CRH1vXSbGGeSpkY_rjant0avqV9PLGHMzLFrRiGRNMNBFx7pdyq4DQbJaXMbFzrdKG9CbVyLKIBn1PQhecxup5FIcDaYbYEykWG24xuea_DC1qKk5xWuKg9JaCDtSZoL5NTcqvmKMiya-4jWxwtKfXe6fCHSbUaw5B-tEHKjR0tOTjWx-FQ4YPZvPCRiWvhYboyVuxYE_o_5tNCJxkM1lxvOhcH7Cw_SSe4ZO7ScxKYcYtAkXDsoKmqKQ4m3sXvvcjbXilky5R-o0EChbuYj4hWkFKEbUCXrVsrlty38AHDZQpn7Sh1cF6MwhCpILmAUtrb5lW27-mEKcyqjK0_k8Ok55X81dKTjxGRj7Lv68iplkbOCfBFZ_xfhfFyH-UXGOwxDvZsGjcUa-dl0Z5gJKQnMM=>
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Hi Juliet,
Thank you for reaching out, and I'm so sorry the timing didn't work out for your holiday - I completely understand how disappointing that must be.
I don't want to see you lose out. Rather than arranging a return, I'd like to offer you a couple of better options:
1. A 10% cashback straight back onto your original payment method (that's around £4), which lands within 3 to 5 business days. You keep the tankini set with our compliments, and you avoid the cost and weeks-long wait that comes with posting it back overseas.
2. A completely free replacement with a different product from our collection. If that sounds good, have a browse here and tell me which one catches your eye: https://marlow-london.com/collections/all
Which would work better for you?
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Anna
Many thanks for your email. I would be happy to keep the tankini set and
take up your kind offer of the 10% cashback.
Thanks
Juliet
On Wed, Jul 29, 2026 at 1:46 PM <support@marlow-london.com> wrote:
> Hi Juliet,
>
> Thank you for reaching out, and I'm so sorry the timing didn't work out
> for your holiday - I completely understand how disappointing that must be.
>
> I don't want to see you lose out. Rather than arranging a return, I'd like
> to offer you a couple of better options:
>
> 1. A 10% cashback straight back onto your original payment method (that's
> around £4), which lands within 3 to 5 business days. You keep the tankini
> set with our compliments, and you avoid the cost and weeks-long wait that
> comes with posting it back overseas.
>
> 2. A completely free replacement with a different product from our
> collection. If that sounds good, have a browse here and tell me which one
> catches your eye: https://marlow-london.com/collections/all
>
> Which would work better for you?
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>
Hi Juliet,
Brilliant, thank you so much for confirming. I'm delighted we could sort this out for you.
I'm processing a 10% cashback to your original payment method right away. The cashback should land within 3 to 5 business days, though the exact timing can vary depending on your bank or payment provider.
Please do enjoy your tankini set, and do get in touch if there's anything else we can help with.
Warm regards,
Anna
Customer Care Team
Marlow London