Case #938 — Marlow London
sandougie35@hotmail.co.uk · order 3303 · state imported · label none yet · rung 0
Facts
New customer message on 27 July 2026 at 14:08
open
not set
2026-07-27 13:09:46
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #1824 · action=reply · 2026-07-27 13:11:01 · dry-run
Hi Sandra,
No need to worry - your order definitely went through! I can see everything on our system.
I've looked up your account and found your order #3303, that bag you purchased yesterday. Payment went through successfully, and your order has already been processed and is on its way to you.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL364417035YP
As for the confirmation email you're waiting for - these sometimes land in spam or junk folders, so it's worth checking those first. You should also receive a tracking email from us as your order makes its way, and you can use the link above to follow it at any time.
If you have any other questions, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: First contact: customer concerned about missing confirmation email. Order #3303 found by email lookup, confirmed paid and fulfilled with tracking. Providing real order number, tracking link, and reassurance about confirmation email.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Sandra Douglas
Email:
sandougie35@hotmail.co.uk
Body:
Good Afternoon,
I purchased a bag yesterday but I’ve not received an email with
receipt etc
Sandra Douglas
195 Dumbuck Road
G823nu
Hi Sandra,
No need to worry - your order definitely went through! I can see everything on our system.
I've looked up your account and found your order #3303, that bag you purchased yesterday. Payment went through successfully, and your order has already been processed and is on its way to you.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL364417035YP
As for the confirmation email you're waiting for - these sometimes land in spam or junk folders, so it's worth checking those first. You should also receive a tracking email from us as your order makes its way, and you can use the link above to follow it at any time.
If you have any other questions, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London