Case #944 — Marlow London

bronwynthomas12@gmail.com · order 2915 · state imported · label none yet · rung 0

Facts

Subject

New customer message on 27 July 2026 at 16:00

Thread status

open

SLA due

not set

Opened

2026-07-27 15:02:05

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

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Latest draft

from decision #1840 · action=reply · 2026-07-27 15:03:03 · dry-run

Hi there, Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620300700597545 If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Plain shipping status question on a fulfilled order with real tracking link. No delay complaint, no anger, no other requests. Qualifies for shipped_wismo auto-send.

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Full thread

in bronwynthomas12@gmail.com → support@marlow-london.com customer 2026-07-27 15:02:05

You received a new message from your online store's contact form. Country Code: GB Name: B O THOMAS Email: bronwynthomas12@gmail.com Body: Hi, I made an order on 22nd of July and have not received any updates regarding this being delivered. Are you able to share any updates regarding?

out support@marlow-london.com → bronwynthomas12@gmail.com tool 2026-07-27 15:03:05