Case #952 — Marlow London
apt431theclube@gmail.com · order 1748 · state imported · label none yet · rung 0
Facts
Order #1748
open
not set
2026-07-27 18:34:08
—
2026-08-14 19:30:08
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Latest draft
from decision #1863 · action=reply · 2026-07-27 18:35:14 · dry-run
Hi there,
Good news! I can see your order 1748, and we've arranged a free replacement in the correct size for you.
You can keep the one you already have, for a small contribution of £4.95, and there's nothing to send back. Just let me know which size you'd like instead and I'll get that sorted for you right away.
If you'd rather not exchange, just let me know and I can look at other options too.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Sizing issue on fulfilled order; exact-match return-reason-wrong-size rule applies; customer asked for refund so requires human review before sending.
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I want to return this item it does not fit please send instructions for
return and refund
Thank you
Regards Carole Crisp
Hi there,
Good news! I can see your order 1748, and we've arranged a free replacement in the correct size for you.
You can keep the one you already have, for a small contribution of £4.95, and there's nothing to send back. Just let me know which size you'd like instead and I'll get that sorted for you right away.
If you'd rather not exchange, just let me know and I can look at other options too.
Warm regards,
Anna
Customer Care Team
Marlow London