Case #963 — Marlow London

priyankammalla@gmail.com · order 2631 · state imported · label none yet · rung 0

Facts

Subject

Order #2631 confirmed

Thread status

open

SLA due

not set

Opened

2026-07-28 00:18:41

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Latest draft

from decision #1887 · action=reply · 2026-07-28 00:19:49 · dry-run

Hi there, Thanks for reaching out! Good news, your order has been processed and is on its way. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620100701372975 If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Plain shipped-order tracking inquiry with a refund hint, not a demand. This is a shipped_wismo case.

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Money action — admin only

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Full thread

in priyankammalla@gmail.com → support@marlow-london.com customer 2026-07-28 00:18:41

Hello i still have not received my order can i please know when will i get my order if not can i please get my refund. On Sun, 19 Jul 2026 at 01:16, MARLOW LONDON <support@marlow-london.com> wrote: > [image: MARLOW LONDON] > <https://marlow-london.com/_t/c/v3/AABAL4lH6z9QzAlVnIMIfQeaK4oFIcBu6ZDz2x_xWA7BgCismzSBi22K90JEksl_6-8-h-nc9k7-0ZwnmXDNousgZZN6H51xZufi6N0ZWqMRNArTIEImgtpyIUdovrzlg4LPiZZrD-doZtIsXbqkXlDVyg7wuxbL9UcpLrHjxtOa9QMzgF7Gmx2NMiar8KMmoYA1aVIPdhdqSphQaxbcq3JLw4Sc9M0QfsLl1Fl9DnymLxcy_F6rXVNLDC-OzvxmxbfFWDzaoYwdDrdAiqfe8seNXAl0WavYbehBBO_2uJcHm-8mGGKIOH7AETd3qegJSkRouagaAknPS2PnLsRA2VdxWg==> > > > > Order confirmed > Thank you, Priyanka > > We're preparing your order with care. You'll get a shipping update as soon > as it's on its way. > > A gift for you · £15 store credit > > STORECREDIT15 > > Use this code at checkout for £15 off your next order. > Shop now > <https://marlow-london.com/_t/c/v3/AACRRzDJTKFDNOEVzBhYtUgQgBd2SgEaEsjLYZ0Zp2TirKJldR-cfTqO_IZkQzxTz0gRFNV4yXDIa9bIDHMrspB3_wcVuAlNiEyDMsGoHoc46r7cP7DLubJgvmadkSbME3GwR0yZzguENW1sTVhMPRnq_-vdHIsGJt_8AyPIHgnczpNdW38I_i14mUNdRBW7LG8kqLHhhMKjm3wSo3hOGirkeBk008U3oV6HtV9ICluBg8P_FJKi6cqT-JT9lhGR7s-YT63l4M4Yv17O275ZaK9tnL3jcAkKE-_mi--AZ1fedrUUsWSEG0Ce6Rm0vHYIeihrrXz-vxFEQEWHDd-YfRmZlPU=> > > Order number > > #2631 > > Order summary > LONGCHAMP LE PLIAGE TOTE - NAVY > Qty 1 £54.95 > LONGCHAMP LE PLIAGE TOTE - PAPER - Paper > Paper · Qty 1 £54.95 > Mini Leather Longchamp Bag - Cream > Cream · Qty 1 £54.95 > Subtotal £131.88 > Shipping £0.00 > Discount -£32.97 > Total £131.88 > > Shipping to > > Priyanka Malla > 4 Conduit Road > <https://www.google.com/maps/search/4+Conduit+Road+SE18+7AJ+London+United+Kingdom?entry=gmail&source=g> > SE18 7AJ London > <https://www.google.com/maps/search/4+Conduit+Road+SE18+7AJ+London+United+Kingdom?entry=gmail&source=g> > United Kingdom > <https://www.google.com/maps/search/4+Conduit+Road+SE18+7AJ+London+United+Kingdom?entry=gmail&source=g> > > Payment > > Shopify payments > View order > <https://marlow-london.com/_t/c/v3/AACSdfZPY8aj0l5zRHCAqQdwYbZ5lmnNxhyWPFU_Qs1vxxibN0tQAecSI26gg34kl9vIvZFvPY8AbdyQW6HgLjd2rUNpvD4vxLjIEFCvll_p46GTjrD9kf4kB8kSdXlsLCnsI3TFc74dHtZXm1YtWnwrYKerSWAC23GmgaBHhNJoIDVw0-DDyVS9trVIKgbEK9pUvfxUoWNOpzK6QI-ebdSgtetPVSyPTO9wkc0YaZWpow-rPlTMpAzkB6f3coBmfV39MmSAdjAyYI2ryU0u8dNFZfU18yrIe1_JAyK6QFd6AzV341uPKGHmkVExMzi16L6Q_0odDmH5eXF0uBh6UO5_ECfjDR0sAXZ4BTt3mkC-4g_-2tVvrU_pk01uy3VFdasvesR0eyqsUndEshrw3WOW1VIOfmJgkduEcV75bDdRfVdy6C0ek1Dk7ogV5vIbihSRCtvsE5ZK97Zi14dv3UEesuF_Yk2z9w4C1ELXSVmUMRXKP5AkthsMxg4gAyhIAqlrYJmcf5ZQ3S3U1Ofk2Jd-omsu5oQ0y3r-KBXd-7lsvTS3p8l550C9Z7l0LA7JCRaGguq9kCuwzAxxB8YSQZDPix21LqlKuLKGnwUca7pT82X8A1TlulEbEtS9q1Tj2I7oO90DLCiDu1VbuubmHSivgGOOHzgIt3hr9cLpZhiIZPPLET_E_yiHSKq1s7hkgpBk4k3kWtBhIPtTIPMsZpejSc2J9JL5W-V1y-dPB1muyDgw-FlnHTArAZvu2ITKYbpbg5PNWEDosFMx2k7D7-Vg0M3YLrVQCJnsrfRw72InQnFEUhxWnUJU3NhDvNaL4dGKTNV--X2_itKrHPJ2SZhFoeFJXNPwWFu0dfNNxvszsT8Qp_BpfAEwz4DbsxQdydMSQWJf0X-qy1vgbZuDbo-EHzmjhvx6cnsrQp7rY6sD5NfLRy1rNeesXQl4PtixBWYCxp9sgpoxnSdWv8f95nV2mFqjqM-dORU4XZBTcF-VHYVq4agqQSWBGIKs0xOe-iStpGy5onLlh6JxGWyfRxMDqB2St9jWP4qkFjvrFnZL5mHI-p0_D1INVWAxav7JgsRsoGYpDTRmFpTsxkxqA70yVdb-hSdtmkKUDyVvO8rDr4ggCIQJvHozXon1zoej9zAceJD4QE-FS8PYzK6D4MNpkGY6P8VnSP7wjXPu-awHToCjQSJfciWsJPYPJeQB8GpY9-uWTJ193LHm-e2TPPTiAYPhASRwVAzESlFVpRiL8duJNhrnoo2ZLDDRMhhak_iUNq22rivk1UPg6WWr-28yi7DTzdaIDQ3lXifIuwavzX5J34qlqwiDONVrgcnqxaaAEksjSYYngCXn-wsokrJgSbr71f2wODL2ex0P_McAA2D_lMxSKuZlMLNaOC-EfnkzV3lHYHEHzzbjW8cDWw4etqbnXdhuwAMhqrmnUF4LL9j_P6i6UiAj3EQ4OarVOXK4OV4RYgeDCttjSJcS3qdc-YwEHZ9xldhkFzQPEWTllkkpN-c1rj2TBa-ayNs9BsmuBQGz09qZl50UeX1BacDQpcmu4s1ZMzk=> > > > > Follow us > Facebook > <https://marlow-london.com/_t/c/v3/AABnnZM9

out support@marlow-london.com → priyankammalla@gmail.com tool 2026-07-28 00:19:49