Case #964 — Marlow London
leonorakr22@gmail.com · order 3515 · state imported · label none yet · rung 0
Facts
Order
open
not set
2026-07-28 01:08:00
—
2026-08-14 19:30:08
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Latest draft
from decision #2213 · action=reply · 2026-07-29 22:01:09 · dry-run
Hi there,
Thank you for confirming! I completely understand - you only want the Mini Leather Longchamp Bag in Noir, and I'm sorry about the accidental extra items.
I can see your order #3515 has now shipped, so unfortunately we're unable to modify it from our end. But please don't worry - we'll make sure this gets sorted for you.
Your order is on its way, and you can track its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL372063048YP
Once it arrives, just get in touch and let me know, and we'll work out the best solution for you - whether that's arranging a return for the two items you don't want, or another option that works better for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Order has shipped; customer confirmed they want only 1 of 3 items. Cannot modify now, but will help sort return/refund once it arrives.
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Full thread
Hello my order number is #3515 I just ordered from you one bag but two more bags came that I didn’t want them the one that you offered I pressed them by accident because I didn’t know. So can you please try to remove them or I have to wait till I give them back to you and refund me.
Thank you
Hi there,
Thank you for reaching out, and please don't worry, this is an easy fix! Since your order hasn't shipped yet, we can absolutely modify it.
I can see your order #3515 currently contains three items:
1x Mini Leather Longchamp Bag - Noir
1x Mini Leather Longchamp Bag - Noir (another Mini in the same colour)
1x Longchamp Le Pliage Tote - Paper
Since you mentioned you only wanted one bag, could you let me know which single item you'd like to keep? Once you confirm, I'll remove the other two straight away before your order ships.
Warm regards,
Anna
Customer Care Team
Marlow London
Hello thank you for the respond I would like only to keep the mini noir bag but I think by order is shipped now. What can we do
Thank You
Hi there,
Thank you for confirming! I completely understand - you only want the Mini Leather Longchamp Bag in Noir, and I'm sorry about the accidental extra items.
I can see your order #3515 has now shipped, so unfortunately we're unable to modify it from our end. But please don't worry - we'll make sure this gets sorted for you.
Your order is on its way, and you can track its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL372063048YP
Once it arrives, just get in touch and let me know, and we'll work out the best solution for you - whether that's arranging a return for the two items you don't want, or another option that works better for you.
Warm regards,
Anna
Customer Care Team
Marlow London