Case #968 — Marlow London
kellydove1@gmail.com · order 2505 · state imported · label none yet · rung 0
Facts
Your order #2505 is on its way!
open
not set
2026-07-28 06:29:38
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #1896 · action=reply · 2026-07-28 06:31:18 · dry-run
Hi there,
I'm really sorry your order hasn't arrived in time for your holiday - I absolutely understand how frustrating that must be.
Your order has shipped and is definitely on its way to you. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619800708792447
We're currently experiencing higher order volume due to our sale, and we're estimating deliveries within about 8 to 12 days from when your order ships. I can't promise it will arrive before your trip, and I'm genuinely sorry if this means you've missed taking it with you.
What I can do is give you a code for £15 off your next order as an apology for the inconvenience: STORECREDIT15
If you need anything else or the tracking updates, please just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Shipping complaint with missed holiday deadline. Include real tracking link and goodwill code STORECREDIT15. Verify code is active before sending; customer may need escalation if holiday already passed.
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My order still hasn't arrived. I wanted to take it on holiday with me on
31st July please can you look into it for me.
Thank you
Kelly Dove
On Sat, 25 Jul 2026, 18:49 Marlow-London, <support@marlow-london.com> wrote:
> Track your order now via the Track & Trace link. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
>
>
>
>
> [image: logo black]
> <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_0>
> [image: logo black]
> <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_1>
> [image: Order tracking webshop]
> <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_2>
> *Your package is on its way, Kelly!*
>
> Thank you for trusting us! 💛
> Your order is on its way and will arrive soon — we can’t wait for you to
> receive it.
> ✨ Track your package using the button below:
> [image: Order tracking]
> <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_3>
> Track your order
> <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_4>
> *Order: #2505*
>
> 1 x LONGCHAMP LE PLIAGE TOTE - NAVY
> 54.95 GBP
> *You might also like this?*
> [image: Image of HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS]
> <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_5>
> HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS
> € 39,95 € 135,00
> Shop now <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_6>
> [image: Image of LONGCHAMP LE PLIAGE TOTE - BLACK]
> <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_7>
> LONGCHAMP LE PLIAGE TOTE - BLACK
> € 54,95 € 100,00
> Shop now <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_8>
> [image: Image of Edith | Everyday Comfort Sleeve Tee]
> <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_9>
> Edith | Everyday Comfort Sleeve Tee
> € 29,95 € 75,00
> Shop now <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_10>
> [image: USP] <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_11>
> Homepage <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_12>
> Track your order
> <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_13>
> Contact <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_14>
> © 2026 MARLOW LONDON
> Don't want to receive any more emails? Unsubscribe
> <https://ctrk.klclick3.com/l/01KYD6B6JT2275MC8GPYDEVDNH_15>.
>
Hi there,
I'm really sorry your order hasn't arrived in time for your holiday - I absolutely understand how frustrating that must be.
Your order has shipped and is definitely on its way to you. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2619800708792447
We're currently experiencing higher order volume due to our sale, and we're estimating deliveries within about 8 to 12 days from when your order ships. I can't promise it will arrive before your trip, and I'm genuinely sorry if this means you've missed taking it with you.
What I can do is give you a code for £15 off your next order as an apology for the inconvenience: STORECREDIT15
If you need anything else or the tracking updates, please just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London