Case #986 — Marlow London
lisapowell1987@yahoo.co.uk · order 2570 · state imported · label none yet · rung 0
Facts
Order status
open
not set
2026-07-28 14:01:57
—
2026-08-14 19:30:08
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Latest draft
from decision #1942 · action=reply · 2026-07-28 14:02:54 · dry-run
Hi Lisa,
Thank you so much for reaching out, and how lovely that this is a gift - I completely understand wanting to make sure it arrives in good time.
I can see your order #2570, and the good news is it's on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620000700157486
Tracking updates can sometimes take a little while between scans as the parcel moves between hubs, so if it goes quiet for a bit, that's completely normal and nothing to worry about.
If you have any other questions or concerns, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Personalized shipping status reply acknowledging the gift context before providing tracking information and delivery window.
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Hello,
Please can you provide me with an update on this order attached
I have ordered this as a gift and it has not arrived yet.
Many thanksLisa powell
Hi Lisa,
Thank you so much for reaching out, and how lovely that this is a gift - I completely understand wanting to make sure it arrives in good time.
I can see your order #2570, and the good news is it's on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 8 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=YT2620000700157486
Tracking updates can sometimes take a little while between scans as the parcel moves between hubs, so if it goes quiet for a bit, that's completely normal and nothing to worry about.
If you have any other questions or concerns, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London